General Manager Job at Ulta Beauty (West Jordan)

Job Description

The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The GM leads a team of managers and is accountable for all aspects of managing a single retail store, inclusive of the salon. This leader drives the store’s business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards).

Job Responsibility

Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink
Drive company profitability through operational excellence, top-line sales growth, and expense control
Leverage store forecast and payroll budgets to support with store scheduling needs to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget
Address any issues identified by Ulta Beauty’s financial and operational reporting, as well as by store visits and audit results
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Maintain prompt, regular attendance as the GM and hold all store associates accountable to the Ulta Beauty attendance policy
Attract, hire, and retain a diverse team of top talent
In partnership with the DM and People Success, address policy violations with appropriate corrective action
Build a highly engaged team at the store that embodies the Ulta Beauty brand
Create an inclusive environment that inspires and encourages the growth and engagement of associates
Lead all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans
Regularly participate in ongoing training, including brand and category education
Ensure direct reports regularly participate in ongoing training
Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty’s goals
Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Adhere to and enforce Ulta Beauty’s dress code
Use the company’s scheduling tool as directed to schedule the right associates
Use the company’s task management tool as directed to prioritize the execution of all store workload
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met
Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary
Support continuous improvement by influencing the adoption of company initiatives and technology
Utilize company programs, tools, and resources to drive store improvements
Regularly communicate with and provide feedback to field leadership on business trends and opportunities

Requirements

Bachelor’s degree is preferred
3-5+ years of fast-paced, retail management or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing team
Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Must be available to close the store at least once per week
Attend corporate business meetings and conferences, including overnight stays, and interstate travel
Maintain valid identification for airline travel

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