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This full-time management role is crucial in ensuring seamless restaurant operations. The manager is entrusted with the responsibility to model outstanding guest service...
Job Responsibility:
Model and create an environment where the guest is always right
respond positively and quickly to guest concerns
hire high quality people to ensure consistent guest satisfaction
train and empower employees to deliver total guest satisfaction
evaluate employees' ability to maintain high guest satisfaction
continuously improve employee skills, knowledge, and morale
train, coach, and provide regular performance feedback
maintain a fun and enjoyable working experience in the restaurant
develop and execute the business plan including fiscal responsibilities, manpower planning, and local marketing
utilize labor effectively to meet budget
manage financial results
execute company-wide marketing programs
enforce all labor laws
uphold company food safety, food handling, and sanitation requirements
model and encourage shared company values
remain focused on guest satisfaction
demonstrate high personal integrity and treat all employees with respect
communicate performance expectations clearly, measure results, recognize and reward good performance, and address poor performance
Requirements:
High school diploma or equivalent
3 to 5 years of management experience preferably in a restaurant
ability to work a standard 47.5 to 50 hour work week
ability to work flexible hours as needed
availability to work scheduled days and hours designated by the General Manager or District Manager
basic computer knowledge
strong financial and analytical skills
ability to plan, budget, schedule, and manage P and L
excellent organizational and time management skills
strong team building and problem solving skills
effective verbal and written communication skills
physical ability to work long hours, stand for prolonged periods, work in heat, work close to others, move throughout the restaurant to observe operations, lift 50 to 75 pounds comfortably, and handle cleaning products