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As General Manager, you will lead our Shoreditch flagship and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.
Job Responsibility:
Lead day-to-day operations, service quality, and front-of-house standards
Build, coach, and develop a skilled and engaged team, including SCA training progression
Own site performance across revenue, gross profit, labour, and cost of goods
Champion Origin’s customer journey, coffee knowledge, and community presence
Maintain strong health, safety, and food compliance standards
Deliver in-store events, collaborations, and activations with central teams
Act as a clear communication lead between the café and the wider business
Requirements:
Experience managing a hospitality or speciality coffee site
Strong financial capability across P&L, labour, and forecasting
Proven people leadership and coaching experience
Confident communicator with strong organisational skills
Comfortable using Microsoft 365 and digital systems
Nice to have:
Experience in a B Corp or purpose-led business is a plus
What we offer:
26 days holiday, including your birthday off + flexible bank holidays
All the coffee you could dream of – plus discounts on merch and partner products
Work that’s meaningful, creative, and rooted in values
Industry-leading brand with a people-first culture
B-Corp certified and proudly independent
SCA training and ongoing learning opportunities for all employees
Enhanced family leave for every kind of parent
Pension scheme with 5% employer contributions
Access to a 24/7 Employee Assistance Programme & GP Service