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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

General Manager

United Kingdom, Glasgow 40000.00 - 43500.00 GBP / Year · Job Posted March 02, 2026
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Job Description

General Manager for King Pins Glasgow Silverburn, part of Pins Leisure, the ultimate bowling experience for all the family. Looking for a leader to drive the business forward in a role that requires you to be a real team player with a passion for hospitality.

Job Responsibility

  • Ensure we are delivering the best gaming experience for our guests on every visit
  • Creating and delivering quarterly business plans
  • Leading by example through Training, coaching and developing a winning team
  • Managing a P&L to meet financial targets and expectations
  • Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus
  • Managing the Safety, Security and licensing aspects of the business
  • Managing our guest experience platform to improve service and standards
  • Maintain a fun and engaging culture using our Brand Standards and Company Ethos
  • Monthly reviews with all your team members encouraging their growth and development
  • Ensuring service standards and duty management are upheld throughout operating hours
  • Be an industry expert in all areas of duty management
  • Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
  • Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance

Requirements

  • Leader that drives the business forward
  • Real team player with a passion for hospitality
  • Winning personality and fun-loving spirit
  • Enthusiasm and own character
  • Passionate attitude
  • Loves to be professional playful
  • Always gives good energy
  • Your team. Every time
  • Can motivate and lead a team
  • Display a good work ethic and share knowledge
  • Confidently create positive team culture and reinforcement
  • Work Autonomously and utilise resources where available
  • Available to work weekends and public holidays
  • Expected to have a reliable commute to work
  • Managing a large team of up to 50 staff members

What we offer

  • Quarterly Bonus Scheme
  • Tips
  • Service Charge
  • 50% off food & drink & free gaming
  • Regular team incentives- with rewards including paid trips abroad
  • 2 Staff Socials throughout the year
  • Employee Assistance Program that includes access to free counselling services
  • Further development opportunities within the company growth
  • Development courses including leadership, mental health awareness, first aid and personal licences
  • Access to Rewards Gateway, offering discounts at 100s of retailers
  • Holiday allowance increasing each year with length of service
  • Cycle2Work Scheme
  • SmartTech - buy tech from Currys and spread the cost interest free
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