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Colby River Property Management are seeking a General Manager to oversee the day-to-day running of their community at Botanica in Manchester. This development of 363 build to rent apartments and townhouses brings a combination of private and corporate lets to the management portfolio. We are looking for manager who excels in team management and leadership, customer service, budget control and overall property management to retain the high standards of occupancy and value at this top-rated development. This is a role which will allow someone to set the standard for how the general management and service offering is delivered at Botanica.
Job Responsibility
Lead, motivate, and develop the onsite team
Conduct training, mentoring, and performance appraisals
Drive operational efficiency and service excellence
Support continuous improvement of onsite processes and procedures
Deliver a first-class customer experience to all residents
Build a strong sense of community through events and engagement initiatives
Respond proactively to resident feedback and service requests
Develop and deliver resident engagement strategies
Working alongside the Regional Leasing Manager to maximise occupancy and rental growth
Ensure apartments and communal areas are presented to exceptional standards
Oversee marketing campaigns, portals, and social media activity
Support and develop team performance across lettings and administration
Oversee maintenance and repair programmes
Coordinate health & safety compliance and building inspections
Manage contractor relationships and service providers
Ensure communal areas and facilities are maintained to a high standard
Support M&E management alongside external providers
Manage and optimise operational expenditure budgets
Identify opportunities for ancillary revenue generation
Support business planning and performance reporting
Deliver value for money through effective contractor and supplier management
Ensure the building remains compliant, secure, and safe
Conduct and record regular inspections and safety checks
Coordinate tenancy inspections and permits to work
Respond to emergency situations outside of standard hours where required
Requirements
Previous experience in residential or Build-to-Rent property management
Strong people management and leadership experience
Excellent customer service and communication skills
Knowledge of residential property maintenance and compliance
Understanding of landlord & tenant legislation and health & safety requirements
Experience managing budgets, contractors, and operational performance
A hands-on, solutions-focused approach with strong organisational skills
A passion for creating exceptional resident experiences and thriving communities
What we offer
Competitive salary of up to £50k subject to experience
Annual discretionary bonus
Employer matched pension scheme
Life Insurance x3
Private medical insurance
Generous annual leave entitlement, with the option to buy more