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The General Manager oversees all aspects of branch operations, including business development, financial performance, safety, and project delivery. This leader will manage internal and field teams, foster a high-performance culture, and ensure the successful execution of waterproofing, restoration, and related construction services. The ideal candidate has a proven record in construction management, a hands-on leadership style, and a strategic mindset that supports sustainable business growth.
Job Responsibility:
Recruit, interview, hire, and train new staff
Oversee the daily workflow of the department
Provide constructive and timely performance evaluations
Handles discipline and termination of employees in accordance with company policy
Create and execute a strategic business development plan for a region
Develop strategies to optimize project opportunities and meet growth objectives
Build client relationships, initiate new client contacts, manage all business development efforts in the region – for existing clients and new work
manage client relationships to ensure satisfaction, repeat business, and referrals
Develop an overall proposal and budgeting strategy, in collaboration with estimating and operations
and partner with department managers to develop and achieve divisional goals
Oversee all facets of project management – estimating, pre-construction, scheduling, safety and field and job staffing performance
Direct the division’s financial operation including forecasting, budgeting, billing, payables, and receivables, purchasing, disbursements, and analysis
and proactively lead all efforts to insure performance
Total P&L responsibility and control
Assist with all legal, insurance, and safety issues within the territory that effect the operation of this branch
Actively communicate with company management and other General & Division Managers, and participation in all companywide initiatives as appropriate
Develop and maintain a wide personal network of industry and trade groups including BOMA, IFMA, BSCAI, IWCA, ICRI, SWR, CAI, CSI, and related construction, architect, engineer, other local/regional organizations
Communicate with all staff in the region through appropriate departmental channels to promote a highly responsive, safety and service delivery message
Requirements:
Minimum 15 years of experience in waterproofing, restoration, or related construction services
Bachelor’s degree in construction management, Engineering, or a related field (MBA preferred)
Strong leadership experience managing both field and office staff (approx. 100+ field employees and 30+ support staff)
Proven success in sales, operations, and project management within the construction industry
Deep understanding of construction accounting, job costing, and P&L management
Excellent communication, negotiation, and presentation skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
experience with job cost and estimating software preferred
Well-developed sales and business development skills and the ability to close new business and grow existing clients
Experience working with labor, and capable of managing an outside workforce of about 100 and an internal support staff of about 30
and to oversee all branch assets – property, tools, equipment, vehicles, and job sites
Proven experience managing construction services including suppliers and subcontractors
Strong financial skills including forecasting, budgeting, forecasting, and analyzing financial statements and working with construction accounting systems and job cost reports
Strong coaching and mentoring skills to develop and challenge direct reports to improve their performance, knowledge, skills and abilities, and a determination to promote from within when feasible to further company growth
An analytical orientation toward key market trends/ changes and the ability to take appropriate action to ensure continued leadership and competitive advantage