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General Manager - TukTuk

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KellyDeli

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Location:
Spain , Madrid

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Interim role for General Manager of TukTuk, a pan-Asian street food brand with 6 restaurants in Spain. The role is accountable for sales, profit, budgeting, quality, customer experience, marketing, operational excellence, and compliance. The goal is to lead the team to deliver standards and results, develop innovative projects, and create a highly engaging customer experience.

Job Responsibility:

  • Accountable for high-level deliverables such as
  • sales, profit, annual budgeting process, quality and food safety, customer NPS, marketing, operational excellence, and legal & labour compliance
  • Lead, manage and develop a team of highly talented individuals to deliver standards and results and ensure operational excellence across all sites
  • Initiate, endorse and develop innovative projects and new concepts
  • Creates a highly engaging customer experience through their on-line and in store presence
  • Delivers projects on time according to business plans and budgets
  • Analyse business results against agreed metrics and report against these in updates with the board
  • Oversees operations cost lines, ensuring every euro is optimised
  • Monitor and take action on various elements of the profit and loss account ensuring the business is run in a responsible and sustainable way
  • Ensures the business operates in an ethical way with Safe Legal and is compliant with legislation
  • Creates service experiences for customers that represent the brand concept and values
  • Oversees the pipeline of highly innovative new product development that is based on insight into consumer trends

Requirements:

  • Experience in a similar position within a fast casual dining business environment
  • Someone who has an entrepreneurial mindset
  • You have a background in food restaurant concepts (franchised, QSR FCMG)
  • Understanding of brand management, driving growth and partnership management
  • You have a significant people management experience
  • You are an expert in delivering operational excellence and standards
  • You have experience in managing & controlling a P&L & financials
  • Experience of the HR “basics” – recruitment, disciplinaries, grievances, absence management, etc, enough to deal with a team in full autonomy
  • Fluent in Spanish & English

Additional Information:

Job Posted:
January 05, 2026

Work Type:
On-site work
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