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Office Angels Logo Office Angels · Construction

General Manager Repairs

United Kingdom, Tonbridge 80000.00 - 81000.00 GBP / Year · Job Posted November 13, 2025
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Job Description

General Manager role leading repairs and compliance operations for a housing organization in West Kent. This is a customer-focused role managing a multi-million-pound service, shaping the future of repairs business, and ensuring residents receive excellent service.

Job Responsibility

  • Ensure compliance with health & safety, financial, and operational requirements in line with best practice and legal standards
  • Plan, organise, and manage resources strategically to maximise performance and resident satisfaction
  • Develop and maintain processes for continuous improvement
  • Build strong relationships across all levels, focusing on performance, great customer service, and best value
  • Recruit, motivate, and retain talented people, creating effective teams with clear development and succession plans
  • Foster a culture of ownership, accountability, and going the extra mile for residents
  • Provide strong leadership, support, and training to help teams achieve targets
  • Establish and manage a network of contracts across different disciplines
  • Communicate effectively at all levels and maintain positive working relationships
  • Take responsibility for delivering contract KPIs and improving operational performance
  • Promote social responsibility and community engagement, understanding resident priorities
  • Engage with residents and colleagues to review and improve services, including attending meetings and events
  • Prevent issues before they become complaints
  • where complaints arise, ensure empathetic, timely, and effective resolution
  • Keep the team focused on delivering an excellent customer experience, following principles of listening, learning, clear communication, and continuous improvement

Requirements

  • Strategic thinker with the ability to create clear, innovative, and actionable plans in a Direct Labour Organisation (DLO)
  • Expert knowledge of Health & Safety legislation and compliance standards
  • Strong capability to plan, organise, and optimise resources effectively
  • Skilled in interpreting and analysing financial data to inform decisions
  • Proven leadership in people and stakeholder management, building strong relationships at all levels
  • Ability to perform under pressure, managing competing priorities and tight deadlines
  • Highly IT literate, confident with digital tools and systems
  • Exceptional leadership and interpersonal skills, inspiring and motivating teams
  • Confident presenter with excellent communication skills
  • Demonstrable experience in supply chain and subcontractor management, ensuring compliance and efficiency

What we offer

  • 25 days holiday, increasing to 28 days at 5-years of service and 30 days at 10-years' service
  • Pay review every year
  • Up to £3,000 colleague referral fee
  • Contributory pension scheme with 4% to 10% matched contributions
  • Life Insurance
  • 24/7 Digital GP service and counselling helpline (including face to face sessions)
  • Free eye test voucher annually and contribution towards glasses
  • Extensive annual staff wellbeing programme of events
  • Career development and vocational training opportunities
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Access to an extensive range of corporate discounts on shopping travel, & days out
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