General Manager Repairs, Office Angels

Office Angels

Location:
United Kingdom, Tonbridge

Category:
Construction

Contract Type:
Not provided

Salary:

80000.00 - 81000.00 GBP / Year

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Job Description:

General Manager role leading repairs and compliance operations for a housing organization in West Kent. This is a customer-focused role managing a multi-million-pound service, shaping the future of repairs business, and ensuring residents receive excellent service.

Job Responsibility:

Ensure compliance with health & safety, financial, and operational requirements in line with best practice and legal standards
Plan, organise, and manage resources strategically to maximise performance and resident satisfaction
Develop and maintain processes for continuous improvement
Build strong relationships across all levels, focusing on performance, great customer service, and best value
Recruit, motivate, and retain talented people, creating effective teams with clear development and succession plans
Foster a culture of ownership, accountability, and going the extra mile for residents
Provide strong leadership, support, and training to help teams achieve targets
Establish and manage a network of contracts across different disciplines
Communicate effectively at all levels and maintain positive working relationships
Take responsibility for delivering contract KPIs and improving operational performance
Promote social responsibility and community engagement, understanding resident priorities
Engage with residents and colleagues to review and improve services, including attending meetings and events
Prevent issues before they become complaints
where complaints arise, ensure empathetic, timely, and effective resolution
Keep the team focused on delivering an excellent customer experience, following principles of listening, learning, clear communication, and continuous improvement

Requirements:

Strategic thinker with the ability to create clear, innovative, and actionable plans in a Direct Labour Organisation (DLO)
Expert knowledge of Health & Safety legislation and compliance standards
Strong capability to plan, organise, and optimise resources effectively
Skilled in interpreting and analysing financial data to inform decisions
Proven leadership in people and stakeholder management, building strong relationships at all levels
Ability to perform under pressure, managing competing priorities and tight deadlines
Highly IT literate, confident with digital tools and systems
Exceptional leadership and interpersonal skills, inspiring and motivating teams
Confident presenter with excellent communication skills
Demonstrable experience in supply chain and subcontractor management, ensuring compliance and efficiency

What we offer:

25 days holiday, increasing to 28 days at 5-years of service and 30 days at 10-years' service
Pay review every year
Up to £3,000 colleague referral fee
Contributory pension scheme with 4% to 10% matched contributions
Life Insurance
24/7 Digital GP service and counselling helpline (including face to face sessions)
Free eye test voucher annually and contribution towards glasses
Extensive annual staff wellbeing programme of events
Career development and vocational training opportunities
Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
Access to an extensive range of corporate discounts on shopping travel, & days out

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Manager Repairs