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General Manager - Repairs Division

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Office Angels

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Location:
United Kingdom , Tonbridge, Kent

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Category:
Construction

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Contract Type:
Not provided

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Salary:

80000.00 GBP / Year
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Job Description:

This highly regarded employer in West Kent is looking for an experienced General Manager to take the reins and lead their repairs and compliance operations to new heights. You'll be at the heart of a fast-paced, customer-focused environment, managing a multi-million-pound service and shaping the future of their repairs business. No two days are the same, you'll be solving problems, inspiring teams, and ensuring residents receive the very best service.

Job Responsibility:

  • Ensure compliance with health & safety, financial, and operational requirements in line with best practice and legal standards
  • Plan, organise, and manage resources strategically to maximise performance and resident satisfaction
  • Develop and maintain processes for continuous improvement
  • Build strong relationships across all levels, focusing on performance, great customer service, and best value
  • Recruit, motivate, and retain talented people, creating effective teams with clear development and succession plans
  • Foster a culture of ownership, accountability, and going the extra mile for residents
  • Provide strong leadership, support, and training to help teams achieve targets
  • Establish and manage a network of contracts across different disciplines
  • Communicate effectively at all levels and maintain positive working relationships
  • Take responsibility for delivering contract KPIs and improving operational performance
  • Promote social responsibility and community engagement, understanding resident priorities
  • Engage with residents and colleagues to review and improve services, including attending meetings and events
  • Prevent issues before they become complaints
  • where complaints arise, ensure empathetic, timely, and effective resolution
  • Keep the team focused on delivering an excellent customer experience, following principles of listening, learning, clear communication, and continuous improvement

Requirements:

  • Experience of working for a DLO (Direct Labour Organisation), ideally within housing
  • Strategic thinker with the ability to create clear, innovative, and actionable plans
  • Expert knowledge of Health & Safety legislation and compliance standards
  • Strong capability to plan, organise, and optimise resources effectively
  • Skilled in interpreting and analysing financial data to inform decisions
  • Proven leadership in people and stakeholder management, building strong relationships at all levels
  • Ability to perform under pressure, managing competing priorities and tight deadlines
  • Highly IT literate, confident with digital tools and systems
  • Exceptional leadership and interpersonal skills, inspiring and motivating teams
  • Confident presenter with excellent communication skills
  • Demonstrable experience in supply chain and subcontractor management, ensuring compliance and efficiency
What we offer:
  • 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years' service
  • Pay review every year
  • Up to £3,000 colleague referral fee
  • Contributory pension scheme with 4% to 10% matched contributions
  • Life Insurance
  • 24/7 Digital GP service and counselling helpline (including face to face sessions)
  • Free eye test voucher annually and contribution towards glasses
  • Extensive annual staff wellbeing programme of events
  • Career development and vocational training opportunities
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Access to an extensive range of corporate discounts on shopping travel, & days out

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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