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PEXA UK Logo PEXA UK · IT - Administration

General Manager, Practitioners

Australia, Melbourne · Job Posted December 11, 2025
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Job Description

As a key member of the Customer and Commercial Leadership Team, this role leads and holds overall accountability for PEXA’s Group Practitioner function. Developing strong relationships across the industry with key partners and peak bodies as well as our key Practitioner Customer base. You are a strong influencer and advocate for this customer segment having proven industry knowledge and experience.

Job Responsibility

  • Leading Enterprise Strategy & High-Performance Culture: Drive strategic contribution across the Customer & Commercial Leadership Team, champion a high-performance and customer-centric culture, and build capability across people and systems focusing on continuous improvement
  • Shaping and Execute the Practitioner Segment Strategy: Develop and deliver the Practitioner segment strategy, grounded in deep market and customer insight, to achieve growth targets, expand product adoption and strengthen PEXA’s market position
  • Building Strategic Customer & Industry Relationships: Create and nurture strong partnerships with key Practitioner groups, major customers and governing bodies, proactively anticipating needs and driving advocacy for PEXA across the sector
  • Delivering Commercial Growth & Operational Excellence: Lead growth initiatives, manage sales pipelines, oversee contract delivery, and ensure commercial, legal and operational requirements are met while maintaining budget discipline
  • Representing PEXA Across Industry Events & Communications: Act as a key external representative at conferences, events and speaking opportunities
  • oversee event planning, external messaging and communications to enhance PEXA’s brand and reputation
  • Driving Cross-Functional Collaboration & Customer Outcomes: Work closely with product, technology and operational teams to resolve customer issues, improve service delivery, and ensure Practitioner needs are embedded across PEXA’s design and development processes

Requirements

  • Strategic Leadership & Executive Influence: Proven ability to lead diverse, geographically dispersed teams
  • contribute to executive and board-level decision making
  • set OKRs and growth targets
  • and drive strategic planning in a scaling organisation
  • Deep Practitioner Market Expertise: Strong subject matter knowledge of the Australian Practitioner market (Lawyers, Solicitors, Conveyancers), including how these businesses operate and make decisions, along with experience facilitating workshops and engaging across regulatory, government and legal sectors
  • Commercial & Growth Delivery: Demonstrated success developing and executing revenue and growth plans, analysing trends, solving complex problems, promoting new concepts, and delivering measurable business results
  • Relationship Building, Communication & Change Leadership: Exceptional relationship management and stakeholder engagement skills, with the ability to influence at all levels, communicate succinctly, manage change, and build trust internally and externally
  • Customer-Centric Operational Excellence: Strong analytical capability, experience in account management or sales leadership, ability to translate insights into targeted solutions, facilitate project outcomes, and ensure customers receive high-quality engagement

What we offer

  • Quarterly wellness days to recharge
  • Four weeks workcation per year - work from an approved country
  • Take the opportunity to purchase up to four weeks additional annual leave per year
  • Learn from the best and upskill with PEXA Academy certifications and grow your career
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