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We are seeking an experienced and visionary leader to drive excellence across our service delivery and operational functions. In this role, you will lead the design, development and implementation of a comprehensive Practice Development Framework, ensuring that our service models, practice management teams, and frontline operations align with evidence-based practice, ethical standards, and regulatory requirements. You will also play a key role in lifting the performance of our Operational Business Units by coordinating and embedding innovative, standardised business practices across shared service functions. This position works closely with each Executive General Manager to support high‑performing teams, proactive solutions, and excellence in key strategic areas that drive growth, customer outcomes, and financial sustainability.
Job Responsibility:
Lead a culture of practice excellence and safeguarding
Align practice with clinical governance and person‑centred approaches
Develop and apply practice improvement methodologies
Monitor compliance, legislation and incident trends
Support accreditation and quality framework requirements
Partner with internal teams to build capability
Oversee customer plan processes and ensure consistent service delivery
Ensure accurate NDIS/Disability Support for Older Australians (DSOA) data and reporting
Liaise with funding bodies to support improvements and outcomes
Ensure workforce capacity, capability and future needs are met
Use workforce insights to plan for growth
Lead succession planning and develop emerging leaders
Embed safeguarding, compliance and best‑practice standards
Lead responses to complex practice issues and incidents
Promote continuous improvement
Set team priorities and provide coaching and performance support
Lead change initiatives and foster a culture of collaboration and accountability
Requirements:
Degree in Nursing, Allied Health, or a related field
10+ years’ experience in Human Services, Quality, Practice, or policy development
Strong understanding of the NDIS, Quality & Safeguards Standards, and NDIS funding processes
Nice to have:
Ability to research sector‑relevant topics using structured methodologies
Strong skills in communicating complex information to diverse audiences
Excellent relationship‑building skills with internal and external stakeholders
Experience in risk management within disability or community services
High‑level understanding of contemporary quality management
Knowledge of Royal Commission findings and recommendations
Strong written and verbal communication skills, including executive‑level reporting
Proven leadership experience, including coaching and mentoring teams
Ability to navigate complex organisations and influence without direct authority
Understanding of legislative and regulatory frameworks relevant to Aruma
What we offer:
Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop
Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career
Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control
Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way
Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team
A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community