General Manager - Patient Support Services Job at Austin Health (Heidelberg)

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Nursing Site Manager

Blackrock Health Hermitage Clinic is a private hospital providing a full range o...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Be registered in the general division of the Register of Nurses maintained by NMBI
5 years’ experience in an acute hospital setting
Demonstrate knowledge and understanding of the development and delivery of a comprehensive service, meeting a full range of key targets and making significant improvements
Worked with a diverse range of stakeholders internal and external to achieve successful outcomes
A proactive hands on ‘can do’ attitude
Demonstrated capability in change management
Hold an up to date ACLS course or a willingness to undertake same.
A health care management qualification is desirable at third level/ or level 9 on the National Qualification Authority of Ireland (NQAI.)
Previous Management Experience

Job Responsibility

Be responsible for the safe and effective operations of Nursing services towards ensuring patients have safe and timely access to services, expertise and support on a 24-hour basis.
Provide clinical leadership, support, expertise and managerial advice to all staff in the clinical area
Ensure that the day-to-day activities and resources of the hospital are managed and co-ordinated throughout, so that a first-class patient focused service is delivered.
Coordinates patient admissions, transfers, and discharges to ensure smooth and efficient patient flow throughout the hospital.
Be aware of all policies in relation to fire prevention, moving and handling, major emergency, waste management and risk management and implement these.
Promote and maintain a high standard of nursing care, to ensure the safety and wellbeing of all patients and staff and maintain an excellent hospital image at all times. Support service areas in day to day operational delivery of services and manage any professional or operation issues that required action and escalation.
Provide leadership and support to the nurse managers to enable and empower them to deliver high quality safe patient care and ensure agreed objectives and policies set are achieved.
Provide continuous improvement recommendations to the Director of Nursing & Transformation and wider executive team where necessary.
Develop effective workforce planning in conjunction with CNM’s. Be able to forecast trends regarding skill/case mix to ensure effective short and long term workforce planning.
Ensure that all nursing and support services are managed to optimise effectiveness, quality, safety and efficiency.

What we offer

Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

RN, Admitting & Transfer Center

The Transfer Center /Admitting Clinical Coordinator Registered Nurse (TC/ACC RN)...

Location

United States of America , Rochester

Salary:

95846.00 - 126630.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree in health-related field Required
3 years Nursing experience Required
NYS RN Licensure Required
Expert Clinical knowledge base of multifocal service lines. Preferred
Assessment and interpretation of Clinical parameters with ability to identify trends Preferred
Computer skills, keyboarding and Microsoft Office Preferred
Experience with electronic medical record keeping, documentation and reports Preferred
Excellent communication skills verbal and written Preferred
Successful leadership skills Preferred
ACLS Preferred

Job Responsibility

Provides direct support to Patient Flow throughout SMH and the Affiliate Hospitals
Accountable for 24/7 patient flow
Participates in the management of patient triage, patient movement, mentoring house staff (RN and MD) and Regional MD’s concerning patient transfers
Development and evaluation of census management strategies
Monitoring of patient flow outcomes
Accountable for supporting standards of care and providing consultation and expertise in the placement of specialty patients
Managing placements of General Adult Services and Emergency Department patients
Utilizes Clinical skills to Manage patient flow in an expert manner
Identifies complex patient problems and collaborates in developing a plan of care
Determines best patient placement based on expert clinical knowledge, current occupancy and staffing

Fulltime

Head of General Services

The role is responsible for developing, managing and coordinating the General Se...

Location

Ireland , Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

5+ years’ management experience essential
Strong people management experience
Contract management experience
Industry experience desirable- hospital / manufacturing / or equivalent setting
Strong knowledge and experience with SOPs and audits
Experience in compliance with all aspects of local and national legislation/regulation, national and international best practice standards relating to the General Services function

Job Responsibility

Provide leadership, clear direction, motivation and support to the hospital in the pursuit of positive patient outcomes though the provision of a consistent and high-quality support service for patients
Be responsible for managing, coordinating and developing the General Services Function
Be responsible for the planning and implementation of systems that support Blackrock Clinic in compliance with all aspects of local and national legislation/regulation together with national and international best practice standards relating to the General Services function
Liaise closely with all relevant departments and services within Blackrock Clinic in the development of policies, procedures and guidelines for support services
Cooperate and appropriately engage with external stakeholders and regulatory authorities charged with the enforcement of legislation and oversight of standards/regulations compliance (i.e. HIQA, EPA, HAS, EHO)
Delivery of strategic objectives, operational goals and targets within the remit of the General Services function, on budget and, cognisant and in line with the Blackrock Clinic strategic corporate goals and objectives
Demonstrate effective leadership through exemplary people management, and adherence to Human Resources policies and procedures
Establish and maintain appropriate and consistent professional relationships and partnerships with clinical and non-clinical partners in Blackrock Clinic
Be responsible for developing, implementing and managing appropriate key performance measures and metrics that focus on Quality, Risk, Hygiene Standards, Food Hygiene Standards, Patient care, Customer expectations and be accountable for ensuring compliance with targets
Partake in the design and development of all support service systems and standards for BRC including cleaning standards, Attending service standards, hygiene service standards etc

What we offer

Competitive salary
Pension
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Customer Service Advisor

The post holder will actively support the multi-disciplinary team in scheduling ...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

Job Responsibility

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Fulltime

Clinical Nurse Specialist

The CNS will interface between the patient and specialist medical team, to provi...

Location

Ireland , South Dublin, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Registered in the General Division of the active Register held by Nursing and Midwifery Board of Ireland or be entitled to be so registered
Minimum 1 years’ experience or aggregate of 1 years full time experience in the specialist area of care to which they are applying
Third level qualification at not less than Level 9 or higher award that is relevant to the specialist area of care (equivalent to 60 ECTS or above), and in line with the requirements for specialist practice as set out by the National Council for Nursing and Midwifery
If the applicant does not have the relevant Level 9 qualification, the applicant will be supported to undertake the required post graduate education as relevant to the specialist area
Have the clinical, managerial and administrative capacity to properly discharge the functions of the role
Have excellent communication and interpersonal skills
Demonstrate evidence of continuing learning and professional development

Job Responsibility

Interface between the patient and specialist medical team, to provide individualised care based on patient specific needs
Provide specialist urology support, specialist nursing knowledge, emotional support and advice for patients attending the service
Assist in improving standards of care
Promote a seamless service within a multidisciplinary professional framework
Achieve through clinical practice, management, education, research and audit and professional activities within the clinical governance framework
Influence patient care through development of specialist skills, knowledge and experience
Work in collaboration with the Consultant Specialist and associated multidisciplinary team members throughout the hospital
Maintain throughout the Hospital awareness of the primacy of the patient in relation to all Hospital activities
Ensure that nursing care is patient focused and that patient privacy and dignity are maintained at all times
Provide clinical expertise, specialist advice and support to patients across the Nursing Services

What we offer

Pension
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Nurse Case Manager

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

60800.00 - 93610.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
Nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
Fluency in French and/or English may be required depending on program and geographic location

Job Responsibility

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
Assist patients and caregivers in conducting assessments related to Patient Support services
Act as a liaison between patients, families and health care providers related to medication access
Address general inquiries regarding program services, disease states, or product related queries based on provided materials
Offer continuous support on disease states or product-related questions to ensure patient adherence
Refer the patient to their healthcare providers for clinical questions beyond program materials
Document patient information and interactions within the electronic patient record
Conduct ongoing file review and updates to reflect patient journey
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options

What we offer

Medical, dental, and vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Fulltime

Nurse Case Manager

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

60800.00 - 93610.00 CAD / Year

Cencora

Expiration Date

Until further notice

Requirements

A Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
Fluency in French and/or English may be required depending on program and geographic location.

Job Responsibility

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
Assist patients and caregivers in conducting assessments related to Patient Support services
Act as a liaison between patients, families and health care providers related to medication access
Address general inquiries regarding program services, disease states, or product related queries based on provided materials
Offer continuous support on disease states or product-related questions to ensure patient adherence
Refer the patient to their healthcare providers for clinical questions beyond program materials
Document patient information and interactions within the electronic patient record
Conduct ongoing file review and updates to reflect patient journey
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

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General Manager - Patient Support Services

Austin Health

Location:
Australia , Heidelberg

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 01, 2026

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Our AI answers in your language

General Manager - Patient Support Services

Austin Health

Location:Australia , Heidelberg

Category:Nursing

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 16, 2026

Expiration:May 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for General Manager - Patient Support Services

Patient Access Services Representative

Nursing Site Manager

RN, Admitting & Transfer Center

Head of General Services

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Clinical Nurse Specialist

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Nurse Case Manager

Location:
Australia , Heidelberg

Category:
Nursing

Contract Type:
Not provided

Job Posted:
April 16, 2026

Expiration:
May 01, 2026