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General Manager II

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HMSHost

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Location:
United States , Queens, NY

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

82153.00 - 91282.00 USD / Year
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Job Description:

The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.

Job Responsibility:

  • Manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M
  • Ensure the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
  • Use broad discretion and judgement to make great leadership decisions
  • Be responsible for the overall success of the restaurant
  • Ensure all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening
  • Hold Shift Managers accountable for executing all closing and opening checklist/requirements
  • Deploy staff and resources to maximize profitability within the restaurant, and accept P&L responsibility
  • Assign work tasks and activities, prepare schedules, and ensure that all shifts are covered
  • Provide restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
  • Interview job candidates, make hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
  • Promote HMSHost as an employer of choice within the local community
  • Ensure company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Ensure on-boarding and off-boarding of all restaurant associates
  • Read and understand financial and operational data and reports to monitor progress towards unit goals and assign associates to meet those objectives
  • Recognize restaurant staff for their contributions and performance
  • Ensure that the company has most current contact information for all associates working in the restaurant
  • Ensure daily orders are prepared and units are stocked with appropriate levels of product and teach associates these order procedures
  • Oversee receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability
  • Maintain proficiency in management information systems and tools
  • Monitor and maintain restaurant equipment, schedule routine service or repairs as needed
  • Participate and manage company response to NSF and other audits
  • Minimize waste, record as needed and participate in food donation program
  • Assess skill levels of restaurant associates and conduct and coordinate on-the-job and other training/education activities as necessary
  • Embrace technology and inspire employees to understand and adopt new technologies implemented by the company
  • Maintain a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teach associates these standards
  • Develop and implement creative strategies to increase revenue
  • Manage the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Use judgment and discretion to resolve customer and associate questions and problems
  • Utilize associate’s strengths and provide ongoing feedback that reflects on progress against individual development goals and business goals
  • Implement marketing programs as directed by OSC or brand initiatives, comply with promotional activity, drive revenue and interact with support teams for AB programming, sales matrix, Coke programming or other as directed
  • Maintain an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Hold Managers and staff accountable for ensuring all safety standards are understood and followed
  • Train new managers and associates in wellness check protocols and adhere to new COVID 19 requirements
  • Understand and perform all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Requirements:

  • Documented and demonstrated skills managing QSR, Casual Dine, Full Service restaurants or similar complexity (Union and Non-Union)
  • Restaurant P&L management experience for a minimum of 3 years
  • Overall working restaurant experience of 5-7 years
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement
  • Demonstrates team management, delegation and issue resolution skills
  • Ability to manage multiple and concurrent priorities
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals
What we offer:
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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