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HMSHost Logo HMSHost · Hospitality and Tourism

General Manager I

United States, Chicago 55844.00 - 62049.00 USD / Year · Job Posted January 20, 2026
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Job Description

The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Job Responsibility

  • Manage a QSR restaurant or small cluster of restaurants or points-of-sale with Sales of generally up to $5M
  • Ensure the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
  • Use broad discretion and judgement to make great leadership decisions
  • Ensure all assistant managers and staff recognize the importance of closing and opening procedures
  • Deploy staff and resources to maximize profitability and accept P&L responsibility
  • Assign work tasks and activities, prepare schedules, and ensure all shifts are covered
  • Provide restaurant staff with consistent support, coaching and encouragement
  • Interview job candidates, make hiring, termination, advancement, promotion decisions
  • Ensure company diversity and inclusion philosophy is executed
  • Ensure on-boarding and off-boarding of all restaurant associates
  • Read and understand financial and operational data and reports
  • Recognize restaurant staff for contributions and performance
  • Ensure daily orders are prepared and units are stocked
  • Oversee receiving goods, processing invoices, and contacting vendors
  • Maintain proficiency in management information systems
  • Monitor and maintain restaurant equipment
  • Participate in company response to NSF and other audits
  • Minimize waste and participate in food donation program
  • Assess skill levels and conduct training
  • Maintain working knowledge of brand standards, CBAs, Landlord lease agreements
  • Develop and implement creative strategies to increase revenue
  • Manage day-to-day activities of associates
  • Resolve customer and associate questions and problems
  • Implement marketing programs as directed
  • Maintain understanding of all federal, state, and local sanitary, safety, and health standards
  • Train new managers and associates in wellness check protocols and COVID 19 requirements

Requirements

  • Documented and demonstrated skills managing QSR, Casual Dine, Full Service, or similar complexity restaurants (Union and Non-Union)
  • Overall responsibility for success and failure of the restaurant as identified by P&L success for multiple annual cycles
  • Restaurant P&L management experience for a minimum of 3 years
  • Underlying overall working restaurant experience of 5-7 years in type
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
  • Demonstrates team management, delegation and issue resolution skills
  • Ability to manage multiple and concurrent priorities
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

What we offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program
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