General Manager

Job Description

Hospitality General Manager // Birmingham // £50,000. Join our team as General Manager to lead the delivery of a newly mobilised, high-profile contract. This is a pivotal role responsible for overseeing multi-site operations, driving performance, and ensuring exceptional service standards across the business. You’ll play a key role in shaping the direction of the contract, embedding a new structure, and leading teams through a period of transformation. This is an exciting opportunity for a hands-on, confident leader to strengthen client relationships, influence change, and deliver operational excellence within a fast-paced, evolving environment.

Job Responsibility

Leading the delivery of a newly mobilised contract, ensuring a smooth transition into updated operations and service delivery
Managing day-to-day operations across a multi-site estate, with full financial accountability
Build strong client relationships through regular liaison and communication
Supporting and embedding a new organisational structure following a recent tender process, including driving efficiency and adapting to change
Leading, developing, and motivating a team of approximately 35, ensuring high engagement, performance and service excellence
Driving best practice across sites, sharing knowledge and creating consistency in delivery
Playing a key role in building a “centre of excellence” and continuously improving operational standards

Requirements

Be hands-on leader who is comfortable being both strategic and operational
Proven experience managing teams and leading through change within a fast-paced environment
Strong problem-solving ability, with the confidence to address challenges quickly and directly
Experience in multi-site operations with responsibility for financial performance
Excellent client-facing skills, with the ability to build trust and credibility at all levels
A collaborative mindset, with a willingness to share knowledge and drive best practice
A passion for continuous improvement and the ability to lead transformational change
Strong leadership presence, with confidence to engage stakeholders and senior leaders
Background in contract catering is not essential – candidates from hotel, hospitality, or restaurant environments are encouraged to apply

What we offer

Free meals
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

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General Manager - Hospitality and Catering

Job Description

Job Responsibility

Requirements

What we offer

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