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The General Manager is responsible for the overall leadership and performance of a Bombardier Service Center. This includes operational efficiency, financial results, customer satisfaction, and compliance with Bombardier standards and regulatory requirements. The role ensures the service center delivers premium aftermarket support while fostering a culture of safety, quality, and continuous improvement.
Job Responsibility:
Manage day-to-day operations of the service center, ensuring timely and high-quality maintenance, repair, and overhaul (MRO) services
Implement Bombardier processes and standards to maintain operational excellence
Develop and manage the service center’s budget, driving profitability and cost efficiency
Monitor KPIs and take corrective actions to meet financial targets
Ensure exceptional customer service and act as the primary point of contact for key clients
Resolve escalated issues promptly and maintain strong customer relationships
Lead and develop a high-performing team, including technicians, planners, and support staff
Oversee recruitment, training, and performance management
Ensure adherence to all regulatory requirements (FAA, EASA, etc.) and Bombardier quality standards
Promote a strong safety culture throughout the service center
Drive initiatives to improve turnaround times, reduce costs, and enhance customer satisfaction
Implement Lean and best practices for operational efficiency
Requirements:
Bachelor’s degree in aviation management, Engineering, or related field (MBA preferred)
10+ years of experience in aerospace aftermarket or MRO operations, with 5+ years in a leadership role
Strong knowledge of regulatory compliance and quality systems
Proven ability to manage budgets and lead large teams effectively
Excellent communication and problem-solving skills
What we offer:
Insurance plans (Dental, medical, life insurance, disability, and more)
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