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General Manager, Hartford Service Center

Bombardier

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Location:
United States , Windsor Locks

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The General Manager is responsible for the overall leadership and performance of a Bombardier Service Center. This includes operational efficiency, financial results, customer satisfaction, and compliance with Bombardier standards and regulatory requirements. The role ensures the service center delivers premium aftermarket support while fostering a culture of safety, quality, and continuous improvement.

Job Responsibility:

  • Manage day-to-day operations of the service center, ensuring timely and high-quality maintenance, repair, and overhaul (MRO) services
  • Implement Bombardier processes and standards to maintain operational excellence
  • Develop and manage the service center’s budget, driving profitability and cost efficiency
  • Monitor KPIs and take corrective actions to meet financial targets
  • Ensure exceptional customer service and act as the primary point of contact for key clients
  • Resolve escalated issues promptly and maintain strong customer relationships
  • Lead and develop a high-performing team, including technicians, planners, and support staff
  • Oversee recruitment, training, and performance management
  • Ensure adherence to all regulatory requirements (FAA, EASA, etc.) and Bombardier quality standards
  • Promote a strong safety culture throughout the service center
  • Drive initiatives to improve turnaround times, reduce costs, and enhance customer satisfaction
  • Implement Lean and best practices for operational efficiency

Requirements:

  • Bachelor’s degree in aviation management, Engineering, or related field (MBA preferred)
  • 10+ years of experience in aerospace aftermarket or MRO operations, with 5+ years in a leadership role
  • Strong knowledge of regulatory compliance and quality systems
  • Proven ability to manage budgets and lead large teams effectively
  • Excellent communication and problem-solving skills
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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