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We are currently partnering with an exciting and fast-growing brand in the market, and looking for a General Manager, F&B Operations (QSR Chain) to support our client’s business growth and expansion plans.
Job Responsibility
Own full outlet-level performance, including revenue, labour cost, food cost, controllable expenses, and overall store profitability
Develop and implement scalable, repeatable operating processes to ensure consistency across multiple outlets and support future expansion
Foster a high-performance culture driven by accountability, discipline, teamwork, and measurable results
Drive revenue growth across dine-in, takeaway, and delivery channels through strong operational execution and commercial discipline
Optimise store performance through effective pricing strategies, promotion planning, productivity improvements, and enhanced guest experience
Lead end-to-end execution of new store openings, including pre-opening planning, recruitment and training, operational readiness, launch execution, and post-opening stabilisation
Requirements
Minimum 8–12 years of experience in F&B or restaurant operations, with at least 3–5 years in a senior multi-outlet leadership role
Proven track record in managing multi-outlet operations within a QSR, fast-casual, or chain restaurant environment
Demonstrated success in scaling and expanding F&B operations, including leading new store openings and post-opening stabilisation
Strong financial and commercial acumen, with hands-on experience in P&L management and driving outlet-level profitability