General Manager, Coffee Shop Job at Planit (Baltimore)

Job Description

Planit’s coffee shop, Order & Chaos, has an exciting opportunity for a General Manager! The GM ensures shop profitability by delivering outstanding service and quality products, while ensuring efficiency of all functions. Responsible for managing and directing the team, training, compliance, procedures, all aspects of improving and maintaining the shop, working to meet customer needs and financial numbers. Must have a passion for retail, coffee and working hands-on with employees, products and customers.

Job Responsibility

Staffs the shop and manages schedules
Develops menu and product offerings
Educates employees and customers on products
Selects and oversees vendors
Manages inventory cycle
Manages maintenance and cleaning of equipment and facility
Markets Order & Chaos, including partnering with a sister-company marketing team for social media, events and networking
Establishes efficient operations that are compliant to relevant regulations
Manages performance of all employees
Ensures shop profitability
Implements positive change and continuously looks for ways to improve work processes
Improves workflow by maximizing efficiency and resources
Interviews, selects and arranges training of new hires
Manages and documents personnel issues with HR
Works hands-on with employees to teach, grow, and allow them to take on new responsibilities
Leads by example
Embraces diversity of employees by leveraging differences and listens to others’ perspectives
Delegates duties as appropriate to Shift Leads and employees
Proposes and implements promotional events and specials
Works with employees to create seasonal drink promotions
Proactively sets up shop with products and supplies in preparation for peak hours
Assists employees and works with a sense of urgency to meet customer needs at all times
Uses attention to detail to ensure menu items are prepared and presented to meet Order & Chaos standards
Monitors employee handling of products, use of equipment, and ensures shop is 100% in accordance with food safety and general safety regulations
Troubleshoots and manages shop equipment and facility repairs
Understands financial reports and product trends, and makes recommendations to owners to increase profitability
Books and tracks expenses in appropriate software and via online banking
Manages schedule for all employees through Homebase
Performs POS management in Shopkeep
submits accurate hours to HR for biweekly payroll
Tracks, orders, reconciles daily food and supply orders
Regularly communicates with owners regarding business operations and key decisions

Requirements

5+ years managing independently as General Manager in a cafe environment
Strong retail service knowledge, including seasonal patterns and trends
Proficient with computer software (POS system, spreadsheets, documents)
ServeSafe Certified/holds current Food Handlers certificate
Supervisory experience including but not limited to: interviewing, selection, managing performance, employee development and managing financials
Strong independent initiative, advanced planning and organizational skills

Nice to have

Experience with Square for retail service
Strong knowledge of the coffee industry, including seasonal patterns and trends

Planit - All Job Offers

Select Country

General Manager, Coffee Shop

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

General Manager, Coffee Shop

General Manager

General Manager

Relief General Catering Assistant

Relationship Manager, Priority Banking

Osp Specialist

Security Installation Technician III

Qsr Representative

Restaurant Team Member

Our AI answers in your language