General Manager - Cicada Resort Bali Ubud, Autograph Collection

• Functions as the primary team leader of the Autograph Collection property with responsibility for all aspects of the operation
• Manages a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression
• Maintains responsibility for guest and employee satisfaction, human resources, financial performance, sales and revenue generation
• Delivering a return on investment to property ownership and Marriott International
• Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler
• Holds property leadership team accountable for executing a customer-focused strategy and guides their individual professional development
• Leverages Marriott International sales and revenue engines and initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand
• Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
• Maintains active involvement in the local community and builds strong relationships with local officials, businesses, and customers
• Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share
• Champions the Autograph Collection brand's service vision for product and service delivery
• Communicates a clear and consistent message regarding departmental and property goals to produce desired results
• Makes and executes the necessary decisions to keep property moving forward toward achieving goals
• Communicates a clear and consistent hotel brand message to employees, property leadership team, and owners
• Provides inspiration and motivation to achieve operational excellence
• Represents Autograph Collection and Marriott values in all leadership actions
• Stays current with industry trends and monitors strengths and weaknesses of competition
• Works with Executive Committee to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
• Aligns property brand business plans with Autograph Collection strategies
• Explores new business opportunities in local area
• Measures and evaluates the success of property business strategies
• Works closely with Sales and Marketing team to develop revenue generating strategies for property
• Identifies new business leads, develops tailored sales approaches to reach niche markets with a preference for independent hotels, and actively pursues leads with Sales and Marketing team
• Aligns sales and marketing strategies with Autograph Collection strategy and effectively executes against established goals
• Encourages property leaders' understanding of and leverages Marriott International sales and revenue engines
• Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand
• Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction to proactively address changing market conditions
• Verifies that property operates within budgetary guidelines and achieves profit margin goals
• Uses business information to identify indicators of product and service successes and opportunities for improvement
• Integrates business information into business plans
• Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
• Controls labor and capital expenses
• Works with Revenue Management team to develop effective pricing strategies
• Establishes revenue strategy that supports Autograph Collection brand positioning in local market
• Promotes demand forecasting and sound revenue practices to maximize yield
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
• Delivers customer service aligned to the Autograph Collection brand strategy throughout the guest experience
• Promotes employee understanding of expectations and parameters for delivering Lifestyle brand service
• Reviews guest feedback with leadership team and facilitates appropriate corrective action
• Uses personal judgment and expertise to develop innovative ways to enhance the customer experience
• Stays available to solve problems and/or suggest alternatives to previous arrangements
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
• Develops creative solutions to overcome obstacles related to continually improving guest satisfaction results
• Utilizes customer feedback to recognize outstanding employee service performance and improve service delivery
• Emphasizes and holds leadership team accountable for addressing service failures or potential service failures
• Establishes presence in the market by being involved in the local community, and by developing strategic alliances with local officials, businesses, and customers
• Anticipates needs and seeks out large groups or high profile guests in order to deliver service
• Promotes products, services, and events to attain optimal publicity
• Takes advantage of the unique attributes of the local market and makes the guest experience original and authentic
• Monitors and promotes room rates, specials, and local promotions at the property and in the surrounding locale
• Creates a cohesive property team along with a dynamic Executive Committee with a passion for high performance and customer service
• Provides coaching to Executive Committee with specific feedback and holds them accountable for performance
• Creates and implements development plans for direct reports based on their individual strengths, development needs, and career aspirations
• Identifies talent resources needed to strengthen property team
• Builds rapport with employees by fostering an environment of open communication and treating all employees fairly
• Demonstrates exceptional communication skills and manages employees directly and indirectly through leadership team
• Actively manages employees when available
• Fosters an open door policy work environment where employees can discuss work-related problems with managers
• Works with Human Resources to ensure pay and benefits are appropriate for labor market
• Celebrates the success of each employee in a public way
• Helps maximize employee engagement and monitor local labor environment to address issues as needed
• Demonstrates creativity, operational excellence, an entrepreneurial management style, and the desire and ability to manage a standalone independent hotel brand without a major brand identification
• Builds strong rapport with property owners through proactive and on-going communication
• Keeps owner informed of Autograph Collection initiatives and guest experiences
• Provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data
• Manages an effective balance between owner interests and Marriott/Autograph Collection brand interests and develops solutions that create value for both
• Promotes property compliance with legal, safety, operations, labor, and Marriott/Autograph Collection brand operating standards

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred
• 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred
• 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• Previous work experience in Indonesia as a General Manager
• Proficient in Bahasa Indonesian communication
• Resort experience preferred

Resort experience