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As General Manager, you will be accountable for the overall leadership, performance, and strategic direction of our Chilled Distribution Centre. This is a senior leadership position with full responsibility for warehousing and transport operations, people management, compliance, financial control, and continuous improvement. Reporting into senior leadership, you will have full P&L and site responsibility, ensuring that operational performance, service delivery, and cost control are consistently achieved while developing high-performing teams and a strong safety‑first culture. This role requires a hands-on leader who can balance strategic oversight with operational excellence, driving performance while maintaining compliance with all regulatory and company standards.
Job Responsibility:
Provide overall leadership and accountability for the Distribution Centre, ensuring delivery against all operational, financial, and service KPIs
Lead warehousing and transport operations to ensure efficiency, productivity, and customer service excellence
Maintain full compliance with DVSA, health & safety, and regulatory requirements
Drive continuous improvement initiatives across people, process, systems, and cost control
Own workforce planning, staffing levels, and labour budgets, ensuring cost efficiency without Compromising service
Develop, coach, and lead a high-performing management team and operational workforce
Ensure accurate performance reporting, shift management, and productivity measurement
Oversee stock control, investigations, and inventory accuracy
Ensure full compliance with WMS procedures and operating standards
Maintain high standards of housekeeping, hygiene, and site presentation
Act as the senior point of contact for the site, representing operations at a leadership and business level
Requirements:
Proven experience in a senior operational leadership role within warehousing, wholesale, logistics, or distribution
Strong understanding of health & safety, transport compliance, and retail/warehouse legislation
Excellent commercial awareness with experience managing budgets and operational costs
Strong leadership and people management capability, with the ability to inspire, influence, and hold teams accountable
Highly organised, with exceptional planning, prioritisation, and decision‑making skills
Demonstrable experience of delivering high levels of customer service and customer satisfaction
Confident communicator with strong verbal, written, and listening skills
Resilient, adaptable, and comfortable leading in a fast‑paced, operational environment