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The Clockspire Logo The Clockspire · Hospitality and Tourism

General Manager - Catering, Hospitality & Reception

United Kingdom, London Employment contract 55000.00 GBP / Year · Job Posted March 10, 2026
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Job Description

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Job Responsibility

  • Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
  • Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
  • Continually look to develop your team through mentoring, training, recognition, and empowerment
  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
  • Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Requirements

  • Have a contagious passion for food and customer service
  • You draw satisfaction from managing, training, and supporting a team
  • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
  • Ambitious and keen to drive change and growth
  • Excellent delegation and influencing skills
  • Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Excellent strategic thinking and critical reasoning skills
  • Works according to the BaxterStorey core values

What we offer

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
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