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In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.
Job Responsibility
Lead the day-to-day operational and commercial performance of the Corporate Accounts function
Build and maintain strong relationships with key corporate customers
Lead customer business reviews, engagement meetings, and performance discussions
Drive customer loyalty, retention, and long-term account stability
Monitor KPI, SLA, operational, and financial performance across accounts
Identify trends, risks, and opportunities to improve service delivery and account performance
Support the management and resolution of customer escalations and service concerns
Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
Contribute towards continuous improvement initiatives, customer solutions, and value-added services
Provide reporting, insight, and recommendations to support business decision-making
Requirements
Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service-led environment
Strong leadership and people management skills
Excellent relationship-building and stakeholder management abilities
Commercial awareness with an understanding of customer retention, profitability, and account performance
Experience analysing operational and financial performance data
Strong problem-solving and decision-making skills
Excellent communication and organisational skills
Ability to manage multiple priorities in a fast-paced environment
Nice to have
Experience within pallet networks or logistics operations
Understanding of KPI, SLA, and customer performance management
Experience leading customer business reviews and customer engagement activities
Awareness of account profitability and cost-to-serve measures
Experience supporting operational improvement or customer retention initiatives
What we offer
Competitive salary
Competitive Annual Leave
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