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General Manager – Corporate Accounts

United Kingdom, Burton-upon-Trent Employment contract 45000.00 - 50000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.

Job Responsibility

  • Lead the day-to-day operational and commercial performance of the Corporate Accounts function
  • Build and maintain strong relationships with key corporate customers
  • Lead customer business reviews, engagement meetings, and performance discussions
  • Drive customer loyalty, retention, and long-term account stability
  • Monitor KPI, SLA, operational, and financial performance across accounts
  • Identify trends, risks, and opportunities to improve service delivery and account performance
  • Support the management and resolution of customer escalations and service concerns
  • Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
  • Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
  • Contribute towards continuous improvement initiatives, customer solutions, and value-added services
  • Provide reporting, insight, and recommendations to support business decision-making

Requirements

  • Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service-led environment
  • Strong leadership and people management skills
  • Excellent relationship-building and stakeholder management abilities
  • Commercial awareness with an understanding of customer retention, profitability, and account performance
  • Experience analysing operational and financial performance data
  • Strong problem-solving and decision-making skills
  • Excellent communication and organisational skills
  • Ability to manage multiple priorities in a fast-paced environment

Nice to have

  • Experience within pallet networks or logistics operations
  • Understanding of KPI, SLA, and customer performance management
  • Experience leading customer business reviews and customer engagement activities
  • Awareness of account profitability and cost-to-serve measures
  • Experience supporting operational improvement or customer retention initiatives

What we offer

  • Competitive salary
  • Competitive Annual Leave
  • Reward Gateway – access to significant savings and cashback on 900+ top retailers
  • Access to the Wellbeing Centre
  • Employee Recognition Scheme
  • Excellent Pension Scheme
  • Health Care Cash Plan

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