CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

General L1 support

Panama, Panama · Job Posted February 17, 2026
Apply Position
Job Link Share

Job Description

The Helpdesk Associate role involves providing Level 1 technical support for desktops and software, troubleshooting issues, and managing user requests. Candidates should have strong communication skills and a basic understanding of network fundamentals. This position is ideal for individuals looking to start their career in IT support.

Job Responsibility

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
  • Answers the helpdesk line and responds to users requests regarding computer systems
  • Acknowledges receipt of all users request within defined service levels
  • Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
  • Maintains user information and documentation
  • Participates in ensuring that customer requests via the ticketing system are managed to closure
  • Delivers results in support of achieving the organization's Service Level Agreements
  • Ability to develop business relationships and communicate effectively with the user community

Requirements

  • Strong communication skills
  • Basic understanding of network fundamentals
  • Basic Troubleshooting skills
  • Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

General L1 support

8 matching positions

General L1 Support

NTT DATA Services strives to hire exceptional, innovative and passionate individ...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
  • Finished high school (a copy of your official certificate of completion will be requested)
  • Availability to work 45 hours per week
  • Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
  • Advanced English (excellent pronunciation and fluency)
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service and/or Tech Support
  • Have basic troubleshooting skills
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Savings Fund- 13% of base salary (Capped by law)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (with full coverage such as wife/husband and soons)
  • Life insurance
  • Dental Insurance (with full coverage such as wife/husband and soons)
  • Discounts with selected Optics
  • Fulltime
Read More
Arrow Right

Network Support Engineer L1

The Associate Network Engineer (L1) is responsible for providing a managed servi...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • 2–4 years work experience
  • At least 2 years’ experience in administering and troubleshooting network infrastructure devices
Job Responsibility
Job Responsibility
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Fulltime
Read More
Arrow Right

MS Engineer (L1) Japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be the first poin...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English
Job Responsibility
Job Responsibility
  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions
  • Fulltime
Read More
Arrow Right

L3 SOC Analyst

Managed Services Security team are made up of teams that provide remote (offsite...
Location
Location
Ireland , Galway
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field or equivalent experience desired
  • Generally, 5+ years in SOC, Incident Response, or Threat Analysis roles
  • Strong knowledge & understanding of common attack vectors and threat actor tactics, techniques, and procedures
  • Knowledge of Elastic SIEM is preferred. If not experience on any of the other SIEM tools like Sentinel, Splunk, QRadar, LogRhythm
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem solving skills
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices
  • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Job Responsibility
Job Responsibility
  • Monitor work queues for new escalations from the L1/L2 team
  • Triage cases when there are multiple escalations in the queue
  • Perform deep-dive analysis on escalated cases
  • Uses Threat intelligence and IOA/IOC data to identify source and impact of attack
  • Clearly document your investigations as they progress and regularly add case notes to the case to maintain situational awareness
  • Complete the investigations and recommend remediations for low and medium severity security incidents
  • Initiate a war room for confirmed or suspected critical security incidents and follow the documented incident response plan
  • Complete Post Incident Review (PIR) documentation for all medium and higher severity security incidents
  • Monitor work queues for new cases requiring review
  • Triage case reviews as required
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior / System Engineer (VEEAM/VMWare/Linux)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Storage HDS
Job Responsibility
Job Responsibility
  • Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
  • Timely and consistent updates of tickets with resolution tasks performed
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
  • Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
  • Communicates with other teams and clients for extending support
  • Acts as emergency support contact as needed, for critical client and business-impacting issues
  • Supports, tracks, and documents change implementation
  • Provides timely escalation of all tickets to management with ensuing updates, where applicable
  • Fulltime
Read More
Arrow Right

Cloud Migration Technical Lead

The Cloud Migration Technical Lead is a senior engineering role responsible for ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12 years of overall IT infrastructure and project delivery experience
  • Minimum 4+ years of hands-on experience in Azure migration projects
  • Strong expertise in: Azure Migrate and Azure Virtual Machines, Windows and Linux server migration, Hybrid networking and connectivity, Infrastructure modernization (DR, backup, HA), Migration governance and delivery frameworks
  • Proven experience in large-scale enterprise migration projects
  • Strong troubleshooting skills across multi-domain environments (cloud, networking, security, compute)
  • Experience working within ITIL-based service management environments
Job Responsibility
Job Responsibility
  • Lead end-to-end VM migration activities from on-premise to Azure using tools such as Azure Migrate
  • Plan and execute migration strategies including rehost, replatform, and modernization approaches
  • Ensure all migration phases (assessment, design, execution, validation, cutover, and stabilization) are delivered cohesively
  • Identify dependencies, risks, and mitigation strategies for migration workloads
  • Provide technical assurance, governance, and escalation support throughout the migration lifecycle
  • Collaborate with application, infrastructure, and business teams to align migration outcomes with business objectives
  • Design and implement Azure Virtual Machine environments and hybrid networking solutions
  • Support infrastructure modernization initiatives including DR, backup, and high availability solutions
  • Ensure best practices in performance, scalability, security, and cost optimization
  • Work independently with general direction to resolve escalated incidents and service requests within SLA timelines
  • Fulltime
Read More
Arrow Right

MS Engineer (L1) Japanese-speaking

The MS Engineer (L1) Japanese-speaking is an entry level engineering role, respo...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT Skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English
  • Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.)
  • Basic knowledge of ITIL processes
Job Responsibility
Job Responsibility
  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Fulltime
Read More
Arrow Right

MS Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Act promptly as per defined SOPs
  • Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques and refraining from interrupting
Job Responsibility
Job Responsibility
  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Fulltime
Read More
Arrow Right