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General L1 support

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NTT DATA

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Location:
Panama , Panama

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Associate role involves providing technical support to users through various channels. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

Job Responsibility:

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
  • Answers the helpdesk line and responds to users requests regarding computer systems
  • Acknowledges receipt of all users request within defined service levels
  • Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
  • Maintains user information and documentation
  • Participates in ensuring that customer requests via the ticketing system are managed to closure
  • Delivers results in support of achieving the organization's Service Level Agreements
  • Ability to develop business relationships and communicate effectively with the user community

Requirements:

  • Strong troubleshooting skills
  • Background in customer service
  • High school diploma
  • Experience in IT support is preferred
  • Basic Troubleshooting skills
  • Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
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