This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The General L1 Support Part-Time Associate role involves providing technical support for hardware and software applications, assisting customers through various channels, and documenting incidents. Candidates should have advanced English skills and a background in customer service. The position requires a commitment of 22.5 hours per week and offers opportunities for growth within the company.
Job Responsibility:
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures