General Banking Officer, HSBC

HSBC

Location:
Macau, Macau

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The General Banking Officer is responsible for ensuring a professional and efficient banking hall environment while delivering exceptional personal banking services. Key responsibilities include collaborating with teams, adhering to compliance requirements, and supporting operational initiatives.

Job Responsibility:

Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
Complete the data entry and the processing of documents on new business intakes received
Providing consistent high level service delivery and efficiency to Premier and general banking customers
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Requirements:

Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches

Additional Information:

Job Posted:
July 25, 2025

Expiration:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Banking Officer

HSBC

Location:Macau, Macau

Category:Banking

Contract Type:Employment contract