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General Banking Officer

https://www.hsbc.com Logo

HSBC

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Location:
Hong Kong, Mongkok

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

We are currently seeking a high-calibre professional to join our team as General Banking Manager. This role involves structured training to develop expertise in retail banking products and prepares the candidate for further career development as a Relationship Manager. The job focuses on quality customer service, sales, promotional campaigns, and ensuring adherence to operational guidelines.

Job Responsibility:

  • Provide quality customer service to our retail customers in branch network
  • Proactively identify customer needs and offer appropriate banking services and solutions
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines.

Requirements:

  • University degree / Associate degree holders
  • or HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution
  • Candidates with at least one year of solid direct sales experience from any industry will also be considered
  • Fresh graduates are welcome for entry-level
  • Relevant professional qualification in insurance and investment is an advantage
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ability to manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Nice to have:

  • Relevant professional qualification in insurance and investment
  • Proficiency in Putonghua
  • Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB).
What we offer:
  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer’s contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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