General Banking Manager, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Hang Seng Bank is seeking a General Banking Manager to train and develop retail banking product knowledge while advancing career opportunities as a Relationship Manager. You will provide quality customer service, identify customer needs, promote banking solutions, and participate in campaigns to acquire new business while adhering to bank policies and operational risk management guidelines.

Job Responsibility:

Provide quality customer service to our retail customers in branch network
Proactively identify customer needs and offer appropriate banking services and solutions
Participate in promotional campaigns to acquire new business and strengthen customer loyalty
Maintain awareness of operational risks and adhere to relevant policies and guidelines.

Requirements:

University degree / Associate degree holders
HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution
Candidates with at least one year of solid direct sales experience from any industry will also be considered
Fresh graduates are welcome for entry-level
Relevant professional qualification in insurance and investment is an advantage
Strong service and sales orientation, self-motivated with good communication skills
Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Ability to manage complex interactions effectively
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Nice to have:

Relevant professional qualification in insurance and investment
Proficiency in Putonghua
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB).

What we offer:

Attractive basic salary
Healthcare insurance coverage including yourself and your family
Retirement benefit scheme with employer’s contribution
Employee Share Purchase Plan
Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
Recognizable corporate training and development program
Progressive career advancement opportunities.

Additional Information:

Job Posted:
August 21, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Banking Manager