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General Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Bluewater

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales. You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers. As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

Job Responsibility:

  • Delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales
  • greeting and guiding guests through the customer experience
  • providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively
  • serving at ticket and refreshment counters
  • keeping the cinema, auditoria and facilities clean and tidy
  • answering customer queries about the latest releases
  • ensuring every guest has a great experience

Requirements:

  • Exceptional attitude towards customer service
  • desire to create a first-class experience for customers
  • passionate individual with a love of cinema
  • positive can-do attitude
  • enjoy a challenge and ability to work in a fast-paced environment
  • confident communication and team working skills
  • adaptable and willing to work across all departments in the cinema
  • desire to engage with customers to drive sales and deliver superior guest experience
  • ability to work unsociable hours, evenings and weekends
  • flexible with hours of work and have a safe way to get home late at night
What we offer:
  • Flexible shift patterns
  • chance to develop within an enthusiastic team
  • employee passes for use by you or your friends & family
  • free popcorn and drink whilst on shift
  • 30% discount off food and drinks when you visit the cinema including our in-cinema Costa coffee stores
  • free access to confidential employee assistance programme including online platform with advice on finance, health & wellbeing
  • high street discounts
  • fantastic training & career development opportunities
  • pension scheme
  • monthly rewards & recognition scheme
  • 5.6 weeks holiday per year

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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