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General Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Peterborough

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales. You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers. As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

Job Responsibility:

  • Delivering an unrivalled standard of guest experience with superior customer service
  • driving product sales
  • greeting and guiding guests
  • providing excellent customer service
  • managing queues effectively
  • serving at ticket and refreshment counters
  • keeping cinema, auditoria and facilities clean and tidy
  • answering customer queries about latest releases
  • ensuring every guest has a great experience

Requirements:

  • Prior experience not required
  • exceptional attitude towards customer service
  • desire to create a first-class experience
  • positive can-do attitude
  • enjoy a challenge and ability to work in a fast-paced environment
  • confident communication and team working skills
  • adaptable and willing to work across all departments
  • desire to engage with customers to drive sales
  • able to work unsociable hours, evenings and weekends
  • flexible with hours
  • must have a safe way to get home from work late at night
What we offer:
  • Flexible shift patterns
  • chance to develop within an enthusiastic team
  • employee passes for use by you or your friends & family
  • free popcorn and drink whilst on shift
  • 30% discount off food and drinks when you visit the cinema including in-cinema Costa coffee stores
  • free access to confidential employee assistance programme including online platform on finance, health & wellbeing
  • high street discounts
  • fantastic training & career development opportunities
  • pension scheme
  • monthly rewards & recognition scheme
  • 5.6 weeks holiday per year

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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