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General Assistant

United Kingdom, Liverpool · Job Posted March 26, 2026
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Job Description

As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales. You will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

Job Responsibility

  • Delivering an unrivalled standard of guest experience
  • Driving product sales
  • Greeting and guiding guests through the customer experience
  • Providing excellent customer service by being helpful, pleasant, and managing queues effectively
  • Serving at ticket and refreshment counters
  • Keeping the cinema, auditoria and facilities clean & tidy
  • Answering customer queries about the latest releases
  • Ensuring every guest has a great experience

Requirements

  • Exceptional attitude towards customer service
  • Desire to create a first-class experience for customers
  • Passion for cinema
  • Positive can-do attitude
  • Ability to work in a fast-paced environment
  • Confident communication and team working skills
  • Adaptable and willing to work across all departments
  • Desire to engage with customers to drive sales and deliver superior guest experience
  • Ability to work unsociable hours, evenings and weekends
  • Flexible with hours of work
  • Understanding that cinema can close very late at night
  • Having a safe way to get home from work

What we offer

  • Flexible shift patterns
  • Chance to develop within an enthusiastic team
  • Employees passes for use by you or your friends & family
  • Free popcorn and drink whilst on shift
  • 30% discount off food and drinks when visiting the cinema including in-cinema Costa coffee stores
  • Free access to confidential employee assistance programme including online platform offering advice & support on finance, health & wellbeing
  • High street discounts
  • Fantastic training & career development opportunities
  • Pension Scheme
  • Monthly rewards & recognition scheme
  • 5.6 weeks holiday per year

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