General Assistant

• Greet and assist visitors with a friendly, professional attitude
• Serve food and beverages efficiently and accurately, ensuring excellent presentation
• Maintain a clean, tidy, and inviting customer area, including tables, counters, and service points
• Provide helpful information about the menu, venue, and events
• Assist with basic food preparation and plating under the guidance of the kitchen team
• Support dishwashing, equipment cleaning, and general kitchen hygiene
• Help with setting up and clearing down service areas before and after shifts
• Monitor and restock supplies in both front and back-of-house areas
• Rotate stock to maintain freshness and reduce waste
• Assist with deliveries, unpacking, and proper storage of goods
• Follow daily cleaning routines and hygiene protocols across all areas
• Ensure compliance with food safety standards and allergen awareness procedures
• Maintain high standards of cleanliness in customer and staff areas
• Work closely with kitchen, café, and event teams to ensure smooth service
• Support colleagues during busy periods and special events
• Communicate effectively to help resolve issues quickly and efficiently
• Assist with the setup, service, and breakdown of seasonal events and promotions
• Adapt to changing roles and responsibilities based on operational needs

• Previous experience in a hospitality, café, or catering environment is preferred
• Comfortable working across customer service, food preparation, and cleaning duties
• Confident in handling basic food and drink service, including using tills and serving customers
• A can-do attitude with the ability to adapt to different tasks and areas as needed
• Willing to take initiative in keeping service areas clean, stocked, and running smoothly
• Creative and enthusiastic about contributing to seasonal displays, event setups, or promotional activities
• Experience with stock rotation, restocking, and minimising waste
• Highly organised, detail-oriented, and able to stay calm and efficient during busy periods
• A team player with strong communication skills and a positive, solution-focused approach
• Passionate about delivering great customer service and supporting colleagues across departments
• Willingness to work flexibly, including weekends and evenings as required

Experience in a catering, hospitality, or customer service environment is a plus

• Be part of an exciting business with a great team
• Work in a beautiful, nature-rich setting with a strong community focus
• Enjoy a supportive team environment with opportunities to grow and develop