General Assistant Job at The Clockspire (Bridgend)

Job Description

This is a fantastic opportunity to be part of something fresh and exciting, working across both front-of-house and back-of-house in a vibrant modern workplace. As a General Assistant, you’ll play a vital role in delivering a smooth, welcoming, and high-quality experience for all visitors. Your responsibilities will span both customer-facing and behind-the-scenes tasks, supporting the day-to-day operations across the venue.

Job Responsibility

Supporting service in a variety of roles both front of house and back of house
Assisting with food preparation, basic cooking tasks, and maintaining kitchen cleanliness
Providing friendly, efficient customer service at counters, tills, and during events
Helping with stock rotation, restocking, and general organisation
Ensuring all areas are kept clean, safe, and welcoming for visitors
Working as part of a team to deliver a smooth, enjoyable experience for all guests
Greet and assist visitors with a friendly, professional attitude
Serve food and beverages efficiently and accurately, ensuring excellent presentation
Maintain a clean, tidy, and inviting customer area, including tables, counters, and service points
Provide helpful information about the menu, venue, and events
Assist with basic food preparation and plating under the guidance of the kitchen team
Support dishwashing, equipment cleaning, and general kitchen hygiene
Help with setting up and clearing down service areas before and after shifts
Monitor and restock supplies in both front and back-of-house areas
Rotate stock to maintain freshness and reduce waste
Assist with deliveries, unpacking, and proper storage of goods
Follow daily cleaning routines and hygiene protocols across all areas
Ensure compliance with food safety standards and allergen awareness procedures
Maintain high standards of cleanliness in customer and staff areas
Work closely with kitchen, café, and event teams to ensure smooth service
Support colleagues during busy periods and special events
Communicate effectively to help resolve issues quickly and efficiently
Assist with the setup, service, and breakdown of seasonal events and promotions
Adapt to changing roles and responsibilities based on operational needs

Requirements

A positive, can-do attitude and a willingness to learn
Experience in a catering, hospitality, or customer service environment is a plus
Comfortable working in both kitchen and customer-facing roles
A team player who’s flexible, reliable, and happy to pitch in wherever needed
Good awareness of food safety and hygiene standards
Willingness to work weekends and occasional evenings as part of a rota
Previous experience in a hospitality, café, or catering environment is preferred
Confident in handling basic food and drink service, including using tills and serving customers
A can-do attitude with the ability to adapt to different tasks and areas as needed
Willing to take initiative in keeping service areas clean, stocked, and running smoothly
Creative and enthusiastic about contributing to seasonal displays, event setups, or promotional activities
Experience with stock rotation, restocking, and minimising waste
Highly organised, detail-oriented, and able to stay calm and efficient during busy periods
A team player with strong communication skills and a positive, solution-focused approach
Passionate about delivering great customer service and supporting colleagues across departments
Willingness to work flexibly, including weekends and evenings as required

Nice to have

Experience in a catering, hospitality, or customer service environment is a plus
Creative and enthusiastic about contributing to seasonal displays, event setups, or promotional activities

What we offer

Be part of an exciting business with a great team
Work in a beautiful, nature-rich setting with a strong community focus
Enjoy a supportive team environment with opportunities to grow and develop
Support to create your hospitality legacy and build a career that you are proud of
Learning will be front and centre of your experience working with us

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General Assistant

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