General Assistant Job at The Clockspire (Uttoxeter)

Job Description

To support the efficient day-to-day operation of the catering service by delivering high standards of food preparation, service, cleanliness, and customer care. The General Assistant plays a key role in ensuring a safe, hygienic, and welcoming environment for all clients, visitors, and team members.

Job Responsibility

Assist with basic food preparation tasks, including washing, peeling, chopping, and assembling ingredients in line with company standards
Support chefs in preparing meals for service in a timely manner
Serve food and beverages to customers in a professional and friendly manner
Ensure food is presented attractively and in line with portion control guidelines
Replenish counters, displays, and service areas as required during service periods
Deliver excellent customer service at all times, maintaining a positive and approachable attitude
Engage with customers, responding to queries and requests promptly and professionally
Handle customer feedback appropriately, escalating concerns when necessary
Maintain a clean, welcoming dining environment for all guests
Maintain high standards of cleanliness and hygiene across all kitchen, service, and dining areas
Carry out daily cleaning schedules, including equipment, surfaces, and utensils
Ensure compliance with food safety regulations (including HACCP procedures)
Follow all company and statutory health & safety guidelines
Dispose of waste correctly, adhering to recycling and environmental policies
Assist with receiving, checking, and storing deliveries in line with food safety standards
Ensure stock is rotated using FIFO (First In, First Out) principles
Report any shortages, damages, or quality issues promptly
Keep storage areas well organised and tidy
Follow all health and safety procedures at all times
Use equipment safely and report faults immediately
Maintain personal hygiene standards in line with food safety requirements
Wear appropriate PPE and uniform as required
Work collaboratively with kitchen and front-of-house team members
Support colleagues during busy periods to ensure smooth service delivery
Communicate effectively with supervisors and management
Participate in team briefings and training sessions when required

Requirements

Positive attitude and willingness to learn
Strong work ethic and reliability
Good communication and interpersonal skills
Ability to work as part of a team and independently
Basic understanding of food hygiene and safety

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