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General Affairs Manager

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SmartOSC

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Location:
Vietnam , Hà Nội

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Design and manage General Affairs strategies and annual budget
  • Continuously improve procedures, workflows, and documentation in the GA department
  • Ensure all GA operations align with company policies and compliance requirements (e.g., ISO, legal)
  • Oversee asset management and procurement activities
  • Ensure proper maintenance and upgrade of office equipment, workspace, and landscape
  • Coordinate new office setup and relocation (local and global)
  • Lead execution of internal events, company trips, and employee engagement programs
  • Manage visa, passport, work permit applications for staff traveling/working overseas
  • Liaise with government authorities and vendors to ensure timely execution of administrative procedures
  • Supervise receptionist, housekeeping, and admin staff in daily office operations
  • Coordinate with the Finance team for payment processing and cost control
  • Build, lead and coach a high-performing GA team (team size >15)
  • Set clear KPIs and development paths for team members
  • Partner with department heads (HODs) and internal stakeholders to align GA support with business needs
  • Drive change management initiatives and foster a strong service-oriented mindset within the team

Requirements:

  • Bachelor’s degree in Administration, Human Resources, Economics, or related fields
  • Minimum 5 years of experience in Administration/General Affairs, with at least 2 years in managerial roles
  • Solid experience in vendor management, budgeting, procurement, and office operations
  • Proven track record in managing visa/passport processes and dealing with authorities
  • Strong interpersonal, negotiation, and communication skills
  • Excellent at managing stakeholders and cross-functional teams
  • Excellent organizational skills and ability to manage multiple priorities under pressure
  • Fluent in English (spoken and written)

Nice to have:

  • Experience working in IT/tech companies is a plus
  • Change management & critical thinking
  • Team leadership in medium-to-large sized organizations (~500 employees)
  • Cultural awareness and fit in a diverse working environment
  • Familiarity with ISO standards and internal audit processes
  • Proficiency in tools/software for GA operations and reporting
What we offer:
  • Attractive salary package
  • Salary reviews twice a year
  • Flexible working hour (between 7:30am – 7:30pm on staff’s preference)
  • Premium health care up to $3,000/year
  • Working in One of the largest Ecommerce Agencies in South East Asia – Professional English environment
  • Free English, Japanese and professional training packages
  • Firm’s Certified Qualifications Sponsorship for career development
  • Annual company trip inside or outside Vietnam
  • Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
  • Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 28, 2026

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