GenAI Platform Engineer, Innovation Labs Job at Citi (New York)

GenAI Engineer - Innovation Labs

This role offers a unique opportunity to shape the future of artificial intellig...

Location

Canada , Mississauga

Salary:

120800.00 - 170800.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

6+ years of relevant experience in GenAI engineering, with a strong focus on developing and implementing scalable platforms for AI-driven applications and systems
Demonstrated experience in managing and implementing successful projects
Proven understanding of Generative AI systems and AIOps
Ability to navigate and ensure compliance within complex regulatory landscapes
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of GenAI functions to meet organizational goals, identify and define necessary system enhancements to deploy new GenAI products and process improvements
Lead the development and maintenance of core GenAI platforms and services, and a suite of supporting services to ensure seamless operation, scalability, and integration of GenAI capabilities across various Citi business units
Resolve a variety of high-impact problems and lead projects through in-depth evaluation of complex GenAI business processes, system architecture, and industry standards, driving innovative solutions
Provide expert guidance and advanced knowledge in GenAI applications programming, ensuring that platform design adheres to the overall architecture blueprint and best practices for generative models
Utilize advanced understanding of system flow, developing and enforcing standards for coding, testing, debugging, and implementation specific to enterprise-grade GenAI solutions
Develop comprehensive knowledge of how various areas of business, architecture, and infrastructure integrate to accomplish GenAI business goals, fostering a holistic view of the GenAI ecosystem at Citi
Serve as an advisor or coach to mid-level developers and analysts specializing in GenAI technologies, effectively allocating work and fostering skill development
Appropriately assess risk when GenAI business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, especially concerning AI ethics, data governance, and responsible AI usage

Fulltime

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Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Brentwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a call center or customer service role
Strong communication skills, both verbal and written
Ability to manage and process orders accurately and efficiently
Proficiency in handling inbound and outbound calls
Familiarity with customer service tools and software
Exceptional problem-solving skills and attention to detail
Ability to work collaboratively in a team environment
Commitment to maintaining a positive and detail-oriented approach in all interactions

Job Responsibility

Respond to incoming customer calls, providing helpful and accurate information
Manage and process customer orders efficiently, ensuring accuracy and attention to detail
Address customer inquiries and resolve complaints in a timely and detail-oriented manner
Maintain thorough and organized documentation of customer interactions and transactions
Collaborate with team members to improve customer service processes and enhance overall satisfaction
Utilize call center systems and tools to track and manage customer interactions
Perform outbound calls as needed to follow up on customer concerns or provide updates
Uphold company standards by delivering consistent and high-quality service
Adapt to changing priorities and customer needs with flexibility and efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Bar Staff – Summer Activation - National Theatre

Join Our Summer Activation Team at the National Theatre! Do you want to be part ...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Levy

Expiration Date

Until further notice

Requirements

Over 18 due to the nature of the role and working hours
Available to work weekends and flexible shifts
At least 1 year of experience in a hospitality role
A positive and proactive attitude in all tasks
Strong teamwork and problem-solving skills
A dependable and driven approach to work

Job Responsibility

Provide world-class hospitality by creating a warm, welcoming environment and delivering exceptional customer service to guests
Serve food and drinks to a high standard, ensuring good quality and presentation
Process transactions accurately and efficiently
Upsell menu items and promotional offers to enhance the customer experience
Monitor stock levels and restock when necessary
Always maintain a clean and tidy environment
Ensure compliance with company policies, including health and safety guidelines
Support the Team Leaders with additional tasks as required

What we offer

Competitive pay with opportunities to progress
Free meal with every shift
Enjoy staff discounts on theatre tickets, items from the National Theatre Bookshop, and National Theatre food and drink outlets
Join a great, supportive team in a fast-paced London venue

New

Brand specialist supervisor childrenswear

As Brand Specialist you will deliver exceptional service, motivate colleagues, f...

Location

United Kingdom , Birmingham

Salary:

Not provided

Selfridges

Expiration Date

March 27, 2026

Requirements

Deliver exceptional service to customers by sharing product knowledge
Excite and motivate other colleagues by sharing brand knowledge
Understand and follow health and safety and security procedures
Adapt to challenges and work on different departments
Build and develop your own client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners

Job Responsibility

Deliver exceptional service to customers
Share product knowledge and create memorable experiences
Manage customer complaints
Motivate colleagues and drive sales through training
Take responsibility for tasks beyond role expectations
Follow health, safety and security procedures
Prevent stock loss
Work flexibly across different departments
Build and develop client base
Maintain retail standards

What we offer

plus benefits

Fulltime

New

Bilingual Spanish Customer Service Representative

Robert Half is partnering with a growing organization seeking a customer-focused...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Spanish and English (written and verbal required)
1+ years of customer service, call center, or client-facing experience
Strong communication and interpersonal skills
Ability to multitask and manage high call or inquiry volume
Proficiency in Microsoft Office and CRM systems
Strong problem-solving skills and attention to detail
Professional, positive, and team-oriented attitude

Job Responsibility

Respond to inbound calls, emails, and inquiries in both Spanish and English
Provide clear and accurate information regarding products, services, and policies
Resolve customer concerns professionally and escalate complex issues when necessary
Process orders, updates, payments, or service requests accurately
Document customer interactions in CRM or internal systems
Maintain strong knowledge of company products and services
Collaborate with internal departments to ensure timely resolution of customer needs
Meet performance metrics related to response time, quality, and customer satisfaction

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Team Leader – Summer Activation

Do you want to be part of a passionate and energetic team at one of London’s mos...

Location

United Kingdom , London

Salary:

15.53 GBP / Hour

Levy

Expiration Date

Until further notice

Requirements

Experience in a similar leadership role
Strong under-pressure performance with a professional and approachable manner
Excellent customer service and communication skills
Ability to create and maintain clear operational processes
Flexibility to work evenings, weekends, and bank holidays

Job Responsibility

Lead and inspire a team of up to 10 CSAs
Ensure world-class customer service and oversee section operations
Maintain equipment and report any issue
Manage stock rotation, wastage, and monthly stock takes
Support CSA’s with customer and operational concerns
Maintain security vigilance and adhere to See, Care, Share guidelines
Ensure awareness of promotions, events, and bespoke requests
Uphold health, safety, and compliance standards
Conduct daily briefings and training where needed
Adhere to Compass/Levy policies and procedures

What we offer

Career development opportunities
Discounts on food, drinks, and theatre tickets
Healthcare, pension, and employee assistance programs
Free meals at work and on-site parking discounts
Long service rewards and refer-a-friend bonuses

Parttime

New

Front Desk Coordinator

We are looking for an organized and customer-focused Front Desk Coordinator to j...

Location

United States , Saint Paul

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in receptionist duties, including managing multi-line phone systems
Strong skills in concierge services and customer assistance
Proficiency in handling inbound and outbound calls in a high-volume environment
Excellent data entry skills with attention to accuracy
Familiarity with Microsoft Excel and electronic document management
Knowledge of insurance verifications and related processes
Ability to maintain organization and professionalism in a fast-paced setting

Job Responsibility

Manage the reception area by answering incoming calls, routing them appropriately, and providing clear communication regarding reverification requests
Welcome and assist visitors following established security protocols and procedures
Handle reverification letters that require payment, including preparing checks, obtaining necessary signatures, and submitting them to the appropriate entities
Process outgoing mail by folding, stuffing envelopes, affixing postage, and preparing items for postal pickup
Sort, deliver, and scan incoming mail, ensuring reverification requests are accurately logged into the audit software
Maintain office supplies inventory, monitoring stock levels and replenishing as needed
Ensure compliance with company policies and procedures at all times
Assist team members with additional tasks as needed to support overall business operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Service Desk Analyst

You will sit at the front of our IT Service Operations team within our Leicester...

Location

United Kingdom , Leicester

Salary:

Not provided

Selfridges

Expiration Date

March 15, 2026

Requirements

Experience of providing services remotely and in person, being able to build good relationships and trust
Understanding how retail operates and being able to support the technology and team members in the use of IT
Experience working with VIPs
User account administration experience
Ability to understand documentation and processes
Excellent communication skills, verbal and written
Role model the company values in your day-to-day working
Work collaboratively with the immediate and wider teams
Be a quick thinking, problem solving individual, adaptable to the varied demand of the role.

Job Responsibility

Demonstrate the ability to work in a fast-paced environment
Manage and oversee reported IT issues
Provide first line resolution of IT issues and queries, escalating problems to the relevant internal support teams and external partners as and when necessary, while keeping stakeholders updated
Actively reduce the number of incidents into the Service Desk by highlighting incident trends and potential problems, through creative thinking and problem solving
Support the transition of new services or service changes by adhering to new process changes or amendments, highlighting any risk that you may see to the service
Support the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progress
Share knowledge across the teams, and proactively contributing to continuous service improvement through identification of process improvements and problem prevention
Ensure that all activities are performed at a consistently high standard with minimal risk to the Selfridges & Co and that opportunities to improve services and processes are identified and actioned.

Fulltime

GenAI Platform Engineer, Innovation Labs

Citi

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 06, 2026

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