Gen AI Agent Assist Product Management Group Manager, Citi

Citi

Location:
United States, Irving

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

144480.00 - 216720.00 USD / Year

Save Job

Apply Position

Job Description:

The Product Management Group Manager – Gen AI Agent Assist is responsible for leading multiple workstreams delivering generative AI-powered Agent Assist solutions across the enterprise contact center and desktop environment. This role bridges product strategy, technology delivery, and operational adoption, ensuring that Agent Assist capabilities are scalable, secure, compliant, and aligned with the organization’s customer experience and operational efficiency goals.

Job Responsibility:

Manage a team of professionals, conducting personnel duties (performance evaluations, hiring, disciplinary actions)
Manage external partner/vendor relationships (negotiations, agreements, ongoing relationships)
Manage day-to-day product marketing (delivery, client experience, communication strategies), prioritizing, negotiating, and removing obstacles
Lead end-to-end delivery of Gen AI Agent Assist features from concept to production
Translate strategic objectives into detailed work plans for delivery teams
Coordinate multiple delivery squads across engineering, desktop delivery, contact center operations, and AI governance
Work closely with solution architects to ensure Agent Assist features integrate seamlessly into desktop platforms and enterprise systems
Oversee model selection, fine-tuning, and performance optimization in collaboration with AI/ML engineers
Ensure AI features meet enterprise security, compliance, and privacy requirements
Monitor production performance, including latency, accuracy, and AI suggestion adoption rates
Ensure all AI features follow established governance frameworks for transparency, bias mitigation, and audit readiness
Define and track key performance metrics for Agent Assist delivery
Serve as a key point of contact for Product Owners, Engineering Managers, and Operations Leaders
Provide coaching, mentorship, and performance management for team members

Requirements:

Bachelor’s degree in Computer Science, Information Systems, AI/ML, or related field (Master’s preferred)
10+ years in product delivery leadership
Deep technology knowledge with at least 5+ years in AI, contact center technology, or desktop delivery
Proven experience in generative AI solution delivery, conversational AI, and integrating AI into complex enterprise environments
Strong understanding of ASR (e.g., Google), NLP, LLMs, and model fine-tuning
Demonstrated track record of managing cross-functional teams and delivering high-impact technology programs

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Gen AI Agent Assist Product Management Group Manager

Citi

Location:United States, Irving

Category:IT - Software Development

Contract Type:Not provided