GDS Support Specialist

• Responsible for quoting voluntary and involuntary changes, rebooking and reissuing air tickets
• Works with GDS/NDC/consolidator systems queues and takes action when necessary according to internal handling guidelines
• Handles refund requests and follow-ups settled via BSP platform
• Should report any airline policy changes or updates to line manager/supervisor to contribute to the maintenance of Omio’s internal documentation
• Monitors Omio air internal queues in our ticketing system and internal communication channels
• Contacts airlines by email and phone when applicable
• Supports frontline by reading and quoting customers requests for AIR bookings (English)
• Performs other duties as required

• Certified studies in tourism with GDS systems
• Proficiency in using Global Distribution Systems (GDS) with certified experience of two years on GDS for ticket reissue and refunds handling
• Familiarized with frontline CS support and back office operations
• Strong knowledge of AIR processes and policies, as well as OTA procedures
• Excellent communication skills and able to work in a dynamic, fast changing environment
• Keeps a problem-solving approach focused on customer satisfaction
• Capable of assessing priorities/urgency levels and criteria to monitor queues
• Fluent English level (reading, writing and speaking)

German or Spanish a plus but not essential

• A competitive and attractive compensation package
• A diverse team of more than 45 nationalities
• Experience working in an international environment, including travel to Berlin