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Vodafone Logo Vodafone · IT - Administration

GCP Service Enablement Specialist

India, Pune · Job Posted January 22, 2026
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Job Description

We are seeking a skilled individual with 5+ years of experience in service enablement, delivery, or operations, ideally within telecom or technology services. This role focuses on ensuring service readiness and operational excellence for GCP-based offerings. The candidate will work across product, delivery, and support teams to streamline service documentation, manage incidents and changes, and drive automation and continuous improvement. Familiarity with ITIL, Agile/DevOps, and tools like ServiceNow, JIRA, and Confluence is essential.

Job Responsibility

  • Service Readiness & Launch Support: Coordinate enablement activities, develop runbooks and SOPs, and align service capabilities with delivery teams
  • Documentation & Process Management: Maintain service documentation, identify process gaps, and ensure compliance with governance standards
  • Stakeholder Coordination: Facilitate workshops and syncs across service delivery, operations, and support teams
  • track KPIs and service health
  • Tooling & Automation: Collaborate with IT teams to optimise service platforms and automate repetitive tasks
  • Training & Communication: Conduct onboarding and refresher sessions
  • distribute service updates and change communications
  • Incident Management: Lead major incident resolution, ensure policy compliance, and report incident metrics
  • Change Management: Plan and implement changes with minimal disruption, manage conflicts, and ensure procedural adherence

Requirements

  • Proven experience in Service Transition, Incident and Change Management
  • Strong knowledge of GCP resources and ITIL frameworks
  • Graduate/Postgraduate in Engineering or related technical field
  • Excellent communication and stakeholder management skills
  • Analytical mindset with a problem-solving orientation
  • Comfortable working in shift-based roles and rare travel scenarios
  • Demonstrates Vodafone Way behaviours: Speed, Simplicity, Trust, Innovation, Customer Obsession, and Collaboration

What we offer

  • Opportunity to work on cutting-edge service enablement projects within a global telecom environment
  • Exposure to Agile/DevOps practices and advanced service management platforms
  • Collaborative work culture with cross-functional teams across geographies
  • Structured career development and learning pathways
  • Inclusive and diverse workplace that values innovation and customer-centricity
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