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The COO reports into the Group CIO who is responsible for circa 60,000 staff and an annual multibillion operating budget. GCIO utilises the services of more than 2,000 vendors and multibillion spends per annum. The Group Chief Information Office (GCIO) Chief Operating Office (COO) team has aligned teams for each of the Global Business’ and Global Functions. This role is part of the COO Vendor Management team and will be responsible for Vendor Management activities in close collaboration with the GCIO GBGF teams and Vendor Management representatives. The role holder will be responsible for the establishment and effective running of the central Vendor Management Practice/Office, working in tandem with the GCIO business (GBGI) aligned Vendor Management teams to establish strategy & best practice.
Job Responsibility:
Build and maintain a strategic and progressive relationship with Procurement – focusing on process and tooling improvements to the benefit of GCIO as a recipient of procurement services
Produce and maintain the framework of processes/documentation and artefacts to logically and simply provide organisation, guidance and engagement for the central vendor management team and the wider GCIO Vendor Management community (known as the Vendor Management Pillar)
Organise and run the Vendor Management Community communications and events – townhalls, comms, adoption strategies, reporting etc
Agree with CIO’s the allocation Vendor Sponsors (Captains) and work with those Captains to drive value and the relationship with the designated Vendors. Agree long term sourcing plans aligned to strategy.
Ensure the broader internal engagement, understanding and appreciation of the Vendor Management practice is created and maintained
Maintain an ‘outside/in’ perspective via research, peer networks to help ensure the continuous improvement ethos of the Vendor Management practice is maintained
Be the representative/owner of Simplification improvement initiatives for Vendor Management.
Create engaging and dynamic scorecards and comms material.
Chair Vendor Management Meetings
Chair Vendor Governance meetings as appropriate
Design, gain buy-in and run internal governance meetings and forums as required
Run/Oversee Vendor related projects/initiatives
Relationship and Stakeholder Management
Embed ‘How we lead’ behaviors and models within the GCIO Vendor Management community
The role will sit in the central vendor management team and work within a community of Vendor Managers across GCIO, hence the ability to co-ordinate a consolidated view of vendors and drive consistency across a matrix of stakeholders is a key element of the role
Requirements:
Proven track record in technology vendor management role within the financial services industry, preferably within multinational banks
Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
Ability to translate technology strategy and align with vendors accordingly
SME across Third party risk management lifecycle and Third party regulatory landscape
Experience of operating within a complex matrix environment
Deep financial and commercial awareness
Demonstrable experience in driving vendor performance, delivering service improvement plans and managing vendors across all contract types (T&M, Manage Services, hardware and software)
Ability to manage and mitigate operational risk effectively
Contract knowledge and able to design contracts to meet the requirements of the business
Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
Understanding of the HSBC Group and its strategy, structures and processes
Knowledge of the external environment - regulatory, political, competitor and market.
What we offer:
Additional car allowance in the amount of 7,397.00 PLN (monthly, gross)
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)