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GC Voyager - Rooms Operations - W Guangzhou

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Guangzhou

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Voyage Global Leadership Development Program is a full-time, paid development program for recent university graduates. Participants gain hands-on, discipline-specific training and a leadership-focused curriculum at a Marriott International managed hotel. The program spans 12-18 months and includes real-world assignments, management meetings, and collaboration with Voyage participants worldwide.

Job Responsibility:

  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training
  • Meeting, greeting and providing assistance to ensure maximum guest satisfaction
  • Answer, record, and process all guest requests, questions or concerns
  • Liaising with guests, finding out their preferences and updating their Opera profiles
  • Managing and swiftly resolving guest complaints
  • Anticipate our guests needs and be able to think outside the box to create tailored experiences that leave our guests with lasting memories
  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations, identify how many rooms are over-committed
  • Block rooms in the computer, identify designated requirements
  • Run and check daily reports/contingency lists

Requirements:

  • Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
  • Superior critical-thinking & interpersonal communication skills
  • The ability to foster relationships & work collaboratively
  • The ability to self-manage & be a self-starter
  • A real desire for personal & professional growth
  • Work authorization in the country you apply
What we offer:
  • Access to Marriott’s senior leaders and coaches
  • Opportunities to stand out
  • Participation in mini-rotations across disciplines
  • Connection with current and former Voyage participants through social collaboration tools
  • Immersion in Marriott’s rich culture and portfolio of global brands
  • Preparation for a supervisory or entry-level management role

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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