GC Voyager - Rooms Operations - W Guangzhou Job at Marriott Bonvoy (Guangzhou)

Job Description

The Voyage Global Leadership Development Program is a full-time, paid development program for recent university graduates. Participants gain hands-on, discipline-specific training and a leadership-focused curriculum at a Marriott International managed hotel. The program spans 12-18 months and includes real-world assignments, management meetings, and collaboration with Voyage participants worldwide.

Job Responsibility

Cultivate customer relationships
Be a champion for innovation within the organization
Get exposure to managing projects & people
Improve processes & pitch new initiatives through your Voyage project
Take on special projects that will draw upon all your training
Meeting, greeting and providing assistance to ensure maximum guest satisfaction
Answer, record, and process all guest requests, questions or concerns
Liaising with guests, finding out their preferences and updating their Opera profiles
Managing and swiftly resolving guest complaints
Anticipate our guests needs and be able to think outside the box to create tailored experiences that leave our guests with lasting memories
Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations, identify how many rooms are over-committed
Block rooms in the computer, identify designated requirements
Run and check daily reports/contingency lists

Requirements

Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
Superior critical-thinking & interpersonal communication skills
The ability to foster relationships & work collaboratively
The ability to self-manage & be a self-starter
A real desire for personal & professional growth
Work authorization in the country you apply

What we offer

Access to Marriott’s senior leaders and coaches
Opportunities to stand out
Participation in mini-rotations across disciplines
Connection with current and former Voyage participants through social collaboration tools
Immersion in Marriott’s rich culture and portfolio of global brands
Preparation for a supervisory or entry-level management role

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GC Voyager - Rooms Operations - W Guangzhou

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