GC Voyager - Operations (Rooms / F&B) - W Taipei

• Cultivate customer relationships
• Be a champion for innovation within the organization
• Get exposure to managing projects & people
• Improve processes & pitch new initiatives through your Voyage project
• Take on special projects that will draw upon all your training
• Meeting, greeting and providing assistance to ensure maximum guest satisfaction
• Answer, record, and process all guest requests, questions or concerns
• Liaising with guests, finding out their preferences and updating their Opera profiles
• Managing and swiftly resolving guest complaints
• Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
• Organize and coordinate group check-in/pre-registration procedures
• Sell a room/accommodation to guests without reservations
• Anticipate sold-out situations, identify how many rooms are over-committed
• Block rooms in the computer, identify designated requirements
• Run and check daily reports/contingency lists
• Serve food courses and alcoholic beverages to guests
• Set tables according to type of event and service standards
• Answer questions on menu selections
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights, etc
• Present physical and accurate check to guest and process payment

• Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization in the country you apply

Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered

• Access to Marriott’s senior leaders and coaches
• Opportunities to stand out
• Participation in mini-rotations across disciplines
• Immersion in Marriott’s rich culture and portfolio of global brands
• Participation in management meetings and collaboration with Voyage participants worldwide
• Opportunity to provide feedback on curriculum and impact future Voyage hires’ experiences
• Preparation for a Marriott supervisory or entry-level management role