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Gbs Team Leader (Msp Services)

https://www.randstad.com Logo

Randstad

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Location:
Hungary , Budapest

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The primary responsibility of a GBS Team Leader (MSP services) is for the delivery of client programs, operational contacts with the hiring community and coordination of day to day operational tasks of a team. Major goals are to deliver against the agreed SLA/KPI’s and reach the highest level of client satisfaction and team performance.

Job Responsibility:

  • People Management: Coordinate and motivate a group of Talent Advisors and Business Service Specialists
  • Stakeholder Management: Support clients to ensure their needs are met and/or helps senior colleagues manage client relationships
  • Use and continuously seek creative and innovative best practices, sharing them with the team
  • Meet service level agreements and customer satisfaction targets
  • Project Management

Requirements:

  • Guiding the Delivery team with necessary knowledge, training, and support
  • Ensuring solutions meet budget and time goals while monitoring P&L and participating in budgeting processes
  • Coaching and mentoring the team for service level excellence and continuous improvement
  • Leading a motivated, high-performing team and managing vendors and stakeholders effectively
  • Developing strong client relationships, managing expectations, and aligning resourcing strategies
  • Refining client processes for workflow efficiency and account performance to exceed KPIs and SLAs
  • Identifying and meeting client needs with a focus on outcomes
  • Developing independent solutions with a strong understanding of the business environment, maintaining high standards and quality
What we offer:
  • Full support of dedicated Buddy who will help you in adjusting to the new workplace
  • Clear development path and a supporting manager who wants you to succeed as much you do
  • A competitive salary with extra benefits and a rewarding bonus scheme
  • Focus on your strengths and supportive feedback to help you excel in your work
  • Inclusion and diversity - we value our people for their differences and believe that each of us brings unique talents to the team
  • Use of foreign language, supporting business growth not only of our company but our various global Clients
  • Truly multicultural environment
  • Work-life balance - with us you will feel fulfilled in your career while having time to continue to enrich your private life by new experiences, passions, and meaningful interactions with your family and friends
  • Superb training opportunities, access to the training library of the worlds biggest HR and recruitment company
  • Private health insurance (Medicover)
  • Brand new office with chill out room, massage chairs and spacious sunny terrace
  • Team Building events (Charity Day, Ski Camp, BarStad etc.)

Additional Information:

Job Posted:
March 09, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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