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Randstad Logo Randstad · IT - Administration

GBS Customer Manager

Hungary, Budapest · Job Posted June 16, 2026
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Job Description

Our partner is a multinational leader in the airline industry, committed to connecting people and places across the globe. With a strong foundation of excellence and innovation, the company is dynamically growing, embracing new opportunities, and setting benchmarks in aviation. Join them as GBS Customer Manager and be part of a forward-thinking organization where your career can take flight! Are you ready to become the strategic bridge between the departments of a world-class aviation group's Business Service Center? We are looking for a senior professional to join the Budapest center to lead Internal Stakeholder Management and operational excellence. In this role, you will act as a key contact for international business partners, managing internal client relationships at an executive level, ensuring that expectations are aligned with the GBS operations.

Job Responsibility

  • Stakeholder Engagement: Acting as the primary point of contact for international business partners to understand their needs and manage service demand
  • Escalation Management: Managing the end-to-end escalation process, conducting root-cause analysis, and ensuring mutually satisfactory resolutions
  • Performance Monitoring: Proactively monitoring operational KPIs and metrics on behalf of the Head of GBS to ensure SLA compliance
  • Performance Reviews: Preparing strategic materials for performance review meetings with executive-level stakeholders and service line managers
  • Process Insight: Collaborating with Global Process Owners and Continuous Improvement teams to identify process inefficiencies

Requirements

  • University degree
  • 10+ years of professional experience, ideally within a Global Business Services (GBS) or Shared Service (SSC) environment
  • Fluent English
  • Proven experience in communicating at the Executive Management level
  • Excellent relationship management skills
  • a strong ability to bridge differences between stakeholders
  • Strong analytical skills with the ability to distinguish between details and the 'big picture'
  • Adaptability, resilience, and the ability to manage multiple complex subjects in a multi-cultural environment
  • Target-driven mindset and ability to work independently
  • A passion for operational excellence and continuous improvement

What we offer

  • Flexible Home Office Policy
  • Wide Range Of Cafeteria Benefits
  • Performance Based Annual Bonus
  • Discounted Travel
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