Gbs Client Delivery Manager Job at Randstad (Budapest)

Job Description

Our partner is a multinational leader in the airline industry, committed to connecting people and places across the globe. With a strong foundation of excellence and innovation, the company is dynamically growing, embracing new opportunities, and setting benchmarks in aviation. Join them as GBS Client Delivery Manager and be part of a forward-thinking organization where your career can take flight! Are you ready to become the strategic bridge between the departments of a world-class aviation group's Business Service Center? We are looking for a senior professional to join the Budapest center to lead Internal Stakeholder Management and operational excellence. In this role, you will act as a key contact for international business partners, managing internal client relationships at an executive level, ensuring that expectations are aligned with the GBS operations.

Job Responsibility

Stakeholder Engagement: Acting as the primary point of contact for international business partners to understand their needs and manage service demand
Escalation Management: Managing the end-to-end escalation process, conducting root-cause analysis, and ensuring mutually satisfactory resolutions
Performance Monitoring: Proactively monitoring operational KPIs and metrics on behalf of the Head of GBS to ensure SLA compliance
Performance Reviews: Preparing strategic materials for performance review meetings with executive-level stakeholders and service line managers
Process Insight: Collaborating with Global Process Owners and Continuous Improvement teams to identify process inefficiencies

Requirements

University degree
10+ years of professional experience, ideally within a Global Business Services (GBS) or Shared Service (SSC) environment
Fluent English
Proven experience in communicating at the Executive Management level
Excellent relationship management skills
a strong ability to bridge differences between stakeholders
Strong analytical skills with the ability to distinguish between details and the "big picture"
Adaptability, resilience, and the ability to manage multiple complex subjects in a multi-cultural environment
Target-driven mindset and ability to work independently
A passion for operational excellence and continuous improvement

What we offer

Home Office
Cafeteria
Annual Bonus
Discounted Travel

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Gbs Client Delivery Manager

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