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Gbo Business Support Specialist

Poland, Poznan Employment contract · Job Posted June 17, 2026
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Job Description

In the P&C Operations Support Team, together with other Junior Specialists, Specialists and Senior Specialists, you will process and maintain on time all incidents, requests, documents, and reports related to the HR systems used by IKEA. You will also be the support to all the IKEA co-workers and business partners working in the HR area. This includes answering their questions related to HR Systems or solving their problems reported through the ticket system. You will be supported in your daily work by Team Leader whom you can consult in demanding situations. You can also count on your Buddy who will help you get to know IKEA’s culture and values and successfully get through the onboarding process.

Job Responsibility

  • manage People Operations activities in your assigned area (e.g., Change Requests, Testing, System Support, Reporting, SPOC)
  • lead and coordinate the full lifecycle of business support tasks – from gathering requirements to testing and final implementation
  • work closely with Digital People Domain and People Services teams, ensuring consistent service delivery across countries
  • run triage meetings with stakeholders, gathering input and helping drive quick and effective decisions
  • identify areas for improvement in our support processes and actively contribute to making them more efficient and user-friendly
  • support data maintenance and release planning, ensuring smooth operations and minimal disruption
  • provide input into our service delivery frameworks and help ensure they are followed and continuously improved
  • mentor and support colleagues by sharing your expertise, helping them grow while ensuring high-quality delivery

Requirements

  • at least 2 years of experience in the People & Culture (HR) area, with 2 full yearly cycles of supporting business
  • worked across at least 2 systems or countries
  • solid knowledge of People & Culture processes
  • natural collaborator who values clarity, structure, and efficiency
  • enjoy sharing your knowledge and supporting less experienced colleagues
  • take ownership of your work
  • fluent in English

What we offer

  • hybrid working model
  • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
  • free underground parking with electric charger and bicycle parking
  • stable employment (employment contract)
  • flexible terms of employment (depending on the team – full-time and part-time)
  • flexible working hours (we start work between 7 and 10 a.m.)
  • annual appreciation bonus dependent on performance in the relevant fiscal year
  • home work allowance
  • cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
  • Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
  • private medical care for IKEA employees and their families
  • wellbeing support – Edenred pre paid lunch card, Employee Support Program – support in difficult life situations
  • personal accident insurance and pension plan
  • jubilee awards, gifts, and special events
  • additional 4-week paternity leave
  • co financing of language courses

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