GBO Business Support Specialist, IKEA

IKEA

Location:
Poland, Poznań

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a GBO Business Support Specialist, you’ll manage People Operations activities, coordinate business support tasks, and collaborate with Digital People Domain and People Services teams to ensure consistent service delivery across countries. You’ll identify areas for improvement, support system operations, nurture team members, and contribute to service delivery frameworks.

Job Responsibility:

manage People Operations activities in assigned area
lead and coordinate the full lifecycle of business support tasks from gathering requirements to testing and final implementation
work closely with Digital People Domain and People Services teams ensuring consistent service delivery across countries
run triage meetings with stakeholders gathering input and driving quick effective decisions
identify areas for improvement in support processes and contribute to making them more efficient and user-friendly
support data maintenance and release planning ensuring smooth operations and minimal disruption
provide input into service delivery frameworks ensuring they are followed and continuously improved
mentor and support colleagues by sharing expertise helping them grow while ensuring high-quality delivery of assigned tasks

Requirements:

at least 2 years of experience in the People & Culture (HR) area with 2 full yearly cycles of supporting business
worked across at least 2 systems or countries and comfortable in a cross-functional international setup
solid knowledge of People & Culture processes and ability to apply it effectively to daily operations
natural collaborator who values clarity structure and efficiency and always looking for ways to improve
enjoy sharing knowledge and supporting less experienced colleagues acting as a buddy and mentor
take ownership of work and committed to delivering results aligning with team and organizational goals
fluent in English and confident working in a digital fast-paced environment

What we offer:

hybrid working model
fantastic office furnished with IKEA furniture
free underground parking with electric charger and bicycle parking
stable employment
flexible terms of employment
flexible working hours
annual appreciation bonus dependent on performance
home work allowance
cafeteria system
private medical care for employees and families
wellbeing support
personal accident insurance and pension plan
jubilee awards gifts and special events
additional 4-week paternity leave
co financing of language courses

Additional Information:

Job Posted:
October 03, 2025

Work Type:

Hybrid work

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GBO Business Support Specialist