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GBO Business Support Junior Specialist

https://www.ikea.com Logo

IKEA

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Location:
India , Bangalore

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In the People Operations Support Team, together with other Junior Specialists, Specialists and Senior Specialists, you will process and maintain on time all incidents, requests, documents, and reports related to the P&C systems used by IKEA. You will also be the support to all the IKEA co-workers and business partners working in the P&C area. This includes answering their questions related to P&C Systems or solving their problems reported through the ticket system.

Job Responsibility:

  • Coordinate assigned business support activities (e.g., Change Requests, Data Maintenance, Testing, System Releases) for assigned Country in close collaboration with Digital People Domain and People Services team
  • Perform assigned Business Support activities (relevant methodology as well as end-to-end P&C processes know-how) to enable operations to focus on end-user support and delivery of efficient services within assigned country/area
  • Follow service delivery supporting frameworks and escalate their misuse (Systems CR, Releases & Testing, P&C Systems Support, Reporting Services, Data Maintenance, SPOC etc.)
  • Actively search for knowledge and initiate learning activities to cover knowledge gaps
  • Take ownership for performance and deliverables of assigned activities in line with GBO People Services goals
  • Participate in triage meetings (e.g., Issues resolution, changes implementation) where knowledge of assigned systems/activities contributes to successful solution finding
  • Upload mass data into HR systems under guidance and following established processes
  • Help maintain Organizational Management (OM) structures and support with standard and ad hoc reporting needs
  • Be first point of contact for basic questions related to HR systems (e.g., SAP, SuccessFactors, Timekeeping systems), escalating more complex issues as needed

Requirements:

  • Minimum 1+ years of advanced HR Process/administration knowledge
  • Knowledge in HR related systems like SAP, Service Now
  • Good computer skills especially Microsoft Office
  • Competent working alone on assigned tasks
  • Can express own ideas and be fair to other groups
  • Can listen, think and act independently
  • Willing to take on responsibility and challenges
  • Focus on daily tasks and follow established processes in detailed steps ensuring operational accuracy
  • Show patience and determination to explore problems in detail to find root cause and resolve accurately
  • Can identify problems quickly and take action to solve them
  • Can learn from solved problems, and setup steps or controls to avoid recurrence
  • Think “out of the box” and provides ideas for continuous improvement
  • Good communication and listening skill
  • Co-operative team player and works for the common goal
  • Can quickly find common ground and solve problems for the good of all
  • Can prepare presentation material and arrange relevant resources and documents
  • Manage & improves KPI’s and resources with “end to end’ thinking
  • Ability to manage projects /project teams to deliver project goals

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
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