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The Gate Greeter Attendant plays a crucial role in ensuring the security and hospitality of South Seas. This position is responsible for attending the resort gate, greeting guests, owners, and vendors, and maintaining a welcoming yet secure environment. The attendant ensures that only authorized individuals enter the resort and assists them with directions, keys, parking passes, and other necessary information or services.
Job Responsibility:
Warmly welcome guests, owners and vendors as they arrive at the resort gate
Be ready to assist, stationed in front of gate area, to provide efficient service
Monitor and control access to the resort, ensuring only authorized individuals enter
Open the gate for arrivals and ensure proper identification and permissions
Prepare and distribute parking passes for all arrivals
Log all issued passes
Ensure updated and correct permanent parking decals are on vehicles
Maintain accurate records of all individuals who enter and exit the resort
Track where vendor, owners and guests are headed and provide necessary information to the appropriate departments
Provide clear and accurate directions to all guests, vendors, and owners
Provide keys to guests and vendors as needed, ensuring all keys are tracked and returned
Conduct daily checks on the key box, sorting and returning keys to the Front Desk or KeyWatcher system
Hand out welcome packets, resort maps, and other materials to arrivals as required
Act as the first point of contact for vendors, guests, and owners at arrival
Communicate with and between guest services and security as needed
Coordinating with the Front Desk to assist with arrivals, departures, and any guest needs
Assist with guest arrivals and departures as needed
Utilize the resort's Property Management System (PMS), and Key System to access guest details, manage keys, and assist with other guest-related functions
Prepare and submit daily reports of gate activity
Maintain a vigilant presence at the gate to deter unauthorized access
Assist with other tasks as assigned by the Guest Services Management Team
Requirements:
High school diploma or equivalent
Prior experience in a customer service or security role is preferred
Strong interpersonal and communication skills
Attention to detail
Ability to handle multiple tasks
Proficiency in using a Property Management System (PMS)
Basic computer skills
Friendly and welcoming demeanor
Professional appearance
Reliable
Able to work independently or as part of a team
Position involves working outdoors in varied weather conditions