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We’re looking for a proactive and customer-focused person to join the team as a Gas Service Coordinator on a temporary basis. The role is focused on supporting our annual gas servicing programme by contacting customers who have a gas service appointment booked or due. You’ll confirm that customers are available for their appointment or, where necessary, gather alternative availability and liaise with the team to arrange a suitable date. You’ll also carry out quality assurance checks by contacting a sample of customers following no access visits to confirm that we have followed our process. We are looking for someone to work 5 days per week (36 hours)—ideally Monday to Friday—with an immediate start. The contract will run for approximately 2 months. This is a home-based role with one day per week working alongside the team in the office.
Job Responsibility
Supporting annual gas servicing programme by contacting customers with a gas service appointment booked or due
Confirm customers are available for their appointment or gather alternative availability and liaise with team to arrange suitable date
Carry out quality assurance checks by contacting a sample of customers following no access visits to confirm process followed